Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Owner
You sent someone who could not repair the air conditioner. One star because he was nice. If there is a next time, please send someone competent.
Robin B,
Austin, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1779998546519
Technician service
Their experience with Sears is just unpleasant and horrible you can't reach a live person. All you can do is send emails and respond to some AI artificial intelligence answering service. The technicians are unprofessional when they arrive at the location. They don't have the proper tools to get the job done or do a correct assessment? It's just been a very bad experience all around trying to get an appointment scheduled and reach a live representative. I hope this reaches someone that can respond other than a robot.
Larry C,
Chicago, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1779998457836
Dishwasher repair
Seven weeks to repair a dishwasher is just to long.
Joseph W,
Syracuse, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779925101509
Ridiculous Service
The guy charged $380 and left saying it was probably going to happen again that he would have to tear open the refrigerator to know exactly what the issue was. He supposedly opened up the back and vaccumed the area and that was it. Said really didn't know what the issue is. But probably will happen again. Got paid and left. SEARS SERVICE IS RIDICULOUS AND THEY DO NOT KNOW WHAT THEY ARE DOING.
Kathy K,
Sierra Vista, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779925040823
Jose repair call
He never showed up although you have e mailed saying he arrived and showing a bill
Barrie B,
Bradenton, FLCustomer service response - Barrie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779831665526
Incorrect Diagnosis Causing Warranty to Refuse Paymeny
Our upstairs AC was at 95 degrees and after 4 days, Sears finally came out. Although he was nice, the technician didnt do much and said there was a restriction causing a bad TXV valve. Of course, this diagnosis caused our home warranty to refuse coverage. So we had a 2nd opinion come out and how about this.....LOW ON FREON. $600+ later for today's call and our AC is working again. I'd like to give a shout out to Sears for an incompetent technician costing us a total of over $800 for something that would HAVE BEEN COVERED. Next time I have a warranty company call Sears, I'm gonna immediately tell them to find someplace else.
Stephen H,
Hughesville, MDCustomer service response - Stephen , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779831642540
Poor Sears Repair Service
I was very disappointed in the lack of knowledge or experience of the Sears technician sent to diagnose/repair my ice/water dispenser, which had no power. The freezer and refrigerator both work fine, but the dispenser itself stopped functioning. The technician (who arrived in his own personal vehicle, not a Sears vehicle) checked power to the refrigerator itself and unplugged it, but never took the dispenser front panel off to check anything behind it. Prior to contacting Sears to request a technician, I personally researched the Sears Parts Direct troubleshooting guide and figured out the possible problem, but wanted to ensure nothing else was contributing to the lack of power to the dispenser itself. Based on my recent service experience, I can no longer recommend Sears technicians to diagnose or repair my appliances; it was a waste of time and money. (A few years ago, I would have praised the quality of Sears technicians, but I no longer concur with that now.)
Karen H,
White Plains, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779830834833
Appliance repair
Daniel replaced the pump in my dishwasher and when I tried to use it, it does not work. How do I get help on the 30 day warranty?
John P,
Powder Springs, GACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779755513897
Issue not resolved
Scheduled service for a leaky dishwasher and issue not resolved. Seal replaced. Still leaking significantly out of front right corner.
Britanny R,
Granville Summit, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1779830809788
Worst service technician ever
Please don't send this technician (Tariq)to my house ever again. Tariq's first to my home, I had told him the technician who came to do my maintenance service said something was wrong with that lower valve and there was no Freon in my system and I he told me to call and pay for a repair service. Tariq went to the basement and I observed him validating the model and serial number and then we moved outside. He removed a panel and unplugged the unit. Then he informed me that the unit needed to be cleaned with a cleaning solution and there was Freon in the system. I told him I used the hose but not this year. He said that wasn't good enough and the warranty wouldn't cover the cleaning. He mentioned my unit was old and it needs to be replaced for $15,000. Tariq put in Freon, and said it wouldn't last. Three days later May 17, 2026, I turned on the air and it blew out air and the house never cooled. Tariq's second, May 22,2026 he refused to go back and look at anything. His stance, and the way he spoke to me made me uncomfortable in my own home. Tariq was once adamant about me purchasing a new unit . He asked me was I ready to purchase a new unit. I believe he was trying to pressure me to purchase a new system. I wonder would he have spoken me in a demeaning manner if a man was present. Then he told me to go get a second opinion and walked out my house. This was very unprofessional. The same day (May 22) The next technician from a different company not from Sears came out and found the lower valve was broken within the first two minutes.
Shante T,
Laurel, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779830787824