Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad service
Ripped us off, said we have 30 days guaranteed to get it fixed and now saying they won't come back
Manish A,
Bridgewater, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089940639
Customer service
Poor communication with American Home Shield they said all these appointments never show up very disappointed. This work started back in May 14 and finally finished today which is May 28. Terrible service. Period.
Gabriel S,
Modesto, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089916515
Sears: Stop OVER-RELIANCE on Automation and AI!
This review is NOT a reflection on Ron, Ben, or ANY Sears technician. They are knowledgeable, thorough and very professional. I am using this survey to alert Sears that I will not use Sears Home Services in the future. If my home warranty provider assigns them, I will use them; but I will not voluntarily work with them due solely to the over-reliance on automation/AI. It's impossible to speak with a human to discuss critical information. Additionally, a previous appointment was cancelled by Sears, and I was never informed of the cancellation in advance.
Raul R,
Sacramento, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089713190
.
John was five stars. This review does not apply to him at all. I have no problems with his work. HOWEVER, I have LOTS of problems with Sears Home Service. You do not have any way to communicate with a real person. I really needed to talk to someone to explain the problem but more importantly how to access the house. I tired both text and by phone but all I got was a computer. It was of no help whatsoever. It is crazy that you do not provide any human interaction. I would not recommend Sears to anyone and would actively advise against using you until you allow some method of talking to a real person.
Anna S,
Flagstaff, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089880313
sears Protect worthless
Jeremiah was excellent. His hands are tied by the powers that be. My dryer has been repaired at least 6 times, caught on fire twice. The people in charge will not talk to customer. Latest visit by tech was told to order another control board and replace burnt and melted wires. 2 control boards have already melted and they want to do it again. Refuse to admit that it is not fixable. I have removed the dryer from my residence to protect my hois me from fire damage. Will not discuss with me about future of dryer. How sad that sears has forgot about customer service and the only contact is thru AI. Sears Protect is not worth the paper it is written on. Good luck getting an appliance repaired or replaced.
Tom N,
San Antonio, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089844738
3rd time, not repaired
Was not fixed. Took 3 visits to determine not repairable. The AI Samantha calls were annoying as it continued to call 3 times on the same visit with the same message.
Treg (,
Highland, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780084367600
incompetent
5 visits from the same technician, and the refrigerator is still not repaired.
Gigi P,
Rosedale, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089736891
Water softener
The problem wasn't fixed and cost me over 200 dollars. And then there is no way to talk to a live agent in reference the problem.
Keith W,
Radford, VATerrible experience
Over the period of four weeks, our repair appointment was rescheduled six times, A.I. services make it impossible to reach a person to help, A.I. services were of absolutely no help. We needed our refrigerator after a month of being without a way to keep food cold, we eventually were forced into finding our own repair company.
Wayne B,
Springfield, ILCustomer service response - Wayne , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780004397822
Customer service awful
Can never get a live person. Several attempts to get refrigerator repaired and no show for technicians.
Maria L,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780005115506