Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
kenmore top loading washing machine
May 26, Tyrell W came to fix the washing machine; said he had reset the computer, however the lid does not lock, green light remains on throughout was & red light does not come on at end of wash. Am disappointed with the service.
Anna F,
Chatham, MACustomer service response - Chatham, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780437365605
Refrigerator not repaired
Terrible service I will not by the warranty for you
Sergio S,
Brownsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780435647147
Horrible repair schedule service. No communication.
Technician did his job. The Repair took over 1 month to complete. Customer service is horrible. Cant talk to anyone. Just scheduled and hope someone shows up. Most of the time they never came.
Rabia J,
Sugar Land, TXCustomer service response - Rabia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780437316807
Insurance billing scam
I think this is an insurance billing scam. The first technician showed up on Thursday the day I took off work to be here & took a picture of the locked leasing office door. When the maintenance guy asked him if he could help him, he said yes, and my apartment number. My maintenance guy showed him where my apartment was. Minutes later I got the email and text saying sorry we missed you. Please reschedule. This guy showed up today after I had already canceled through the warranty service company and this company has scheduled me for four different appointments for the same washing machine repair which has already been completed. They use AI, you can never reach a real person. And the AI can't just cancel any of the appointments it just keeps making more.
April K,
Layton, UTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780435627750
Dishwasher repair
I told Scott that the last time the dishwasher was repaired that even though on his test cycle the dishwasher drained properly that on a full run after the repairman left the dishwasher wouldn't drain. He assured me that wouldn't happen this time. In fact, it did, and the dishwasher is still not draining and gives an error message.
Nina F,
Charlestown, MACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780435586859
Contradictory Diagnosis
Did not seem knowledgeable. Contradicted himself on possible diagnosis and gave very different and opposing diagnostics with explanations that didn't make sense. At the end, the dishwasher is still the same, same issue, no clear diagnostic. Waste of money and time!
Priscilla C,
Miami, FLCustomer service response - Priscilla , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780350554621
wrong e-mail
You keep sending me emails. This is the wrong e-mail address.
Phyllis B,
Houston, TXCustomer service response - Phyllis , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780350534517
Sears sucks
Sears home service is terrible , most of the technicians do not know what they do . Their online service and customer service is another worst .
Ravi M,
Chantilly, VACustomer service response - Ravi , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780349850535
AC Repair
Would give 0 stars if i could! Will NEVER use Sears for anything else. Technician came out to diagnosis my AC Units and informed they had to be clean, then proceeded to go to vehicle and make some calls. The next thing i am receiving on my phone is the receipt, no other communication, just him leaving. I had to immediately call another service tech out only to be told that my upstairs unit had a coil leak and was low 6 lbs of Freon and the bottom unit needed to be clean. Worst 100 dollars i ever spent.
Demorseya S,
Marion, ARCustomer service response - Demorseya , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780092100130
Do not use Sears
Do not use Sears. I got my initial Diagnostic visit on May 5th. The repair visit was cancelled and rescheduled 2 times with no explanation. I waited all day both times only to hear about the rescheduling super late in the day. Also you can't hold anyone accountable because Sears doesn't talk to anyone anymore. They have a rude AI assistant take all calls and treat people rudely when you insist on talking to a real person. Anyway, after 2 missed appointments, Sears finally shows up to the third appointment late in the day on May 21st to make the repair. 4 days later, the AC system leaked out all the Freon. Great job. They came back out again, and recommended a total system replacement and closed the case on the job. Well I went with a different company and they found the leak in an outdoor Freon line. Sears wanted me to spend thousands to replace the entire AC system, when all it was, was a leak in a line, and the leak was huge. I don't know how they didn't find it. It was very obvious. My AC hasn't worked in over a month thanks to Sears's misdiagnosis and cancelled visits with no explanation, and no accountability. They got paid, and now they've moved on. I've moved on with ever using them again. I would rate zero stars if I could.
Matthew G,
Prince Frederick, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089960721