Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service.
Very disappointed with the service, never ever have I had an experience like this before. Told he would come back into the house to let me know and didn't and tried to call all I got was message machine or AI what ever they call it now days. I am a senior citizen now I could not ever do this to someone my age or older. Probably will not renew contract. I used to love sears.
Annette M,
Orlando, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780523580699
Refrigerator fiasco
0 stars for Pierre. He said he fixed the refrigerator, but it was not fixed. Service appointment was changed frequently. I had to wait several weeks for another appointment in which he ordered parts and advised me there would be no cost since it was not fixed the 1st time. But on the 3rd appointment, a different service man said there was a cost. So Pierre was not truthful. Very poor customer service and very poor repair skills. Pierre was not knowledgeable and unreliable.
Cynthia J,
Blacklick, OHRepIr to refrigerator
Repair did not address the original problem Same problem still exists as originally reported
Eugene B,
Chino, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780522241711
Inpatient technician
He did not have the patience to explain the connection between the Dishwasher and the food disposal!!!
Alex K,
Arlington, TNCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780436955389
Awful
Tech came out three times and didn't fix anything. Actually made things worse. Replaced ice maker, which did not actually work after replacing . Also broke freezer in the process.
Amalendu B,
Madison, WIKENMORE IS HORRIBLE
NOT ONLY DO YOU ALL SELL PRODUCTS THAT ARE BAD UPON CALLING ON YOU ALL TO FIX YOUR GARBAGE YOU HAVE THE AUDACITY TO WANT TO CHARGE ME FOR SENDING A TECHNICIAN. YOU ARE OUT OF YOUR MIND. I WILL NEVER EVER BUY A KENMORE PRODUCT AGAIN IN MY LIFE AND I PLAN ON TELLING ALL ON EVERY SINGLE SOCIAL MEDIA PLATFORM HOW BAD YOU ALL ARE. TRYING TO CHARGE ME MINUTES BEFORE YOUR TECHNICIAN ARRIVES, NICE TRY!!!!
Javier F,
Bolingbrook, ILCustomer service response - Javier , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780437264199
Terrible
You sent 6 different crews to fix burner fan and none of them could fix it; We had to be home between 8 and noon on each scheduled visit, then when the crew arrived, we had to wait for hours while they tried to fix the fan. Finally, I complained to the home warranty company and they arranged for another repair service. Sears should hire competent repair service personnel. I will never use Sears again.
Robert F,
Blackhawk, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780435816918
Terrible service warranty
This warranty is terrible. You sent a technician to my house and charged me 129 to repair my washing machine. It was not working within one hour after he left. I attempted to call to reschedule and could not get past your AI agent. I want a full refund and to cancel this service immediately. You are not authorized to charge me any more. I will sue if you do. Your customer service is horrible. I guess that's what you get when you turn everything over to machines. Thanks for a terrible experience!
Lisa A,
Baltimore, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1780435763663
Maytag dryer repair
Kevin came in with a trainee and turned on the machine. Hearing the squeaking sound he declared that it was the rollers. Never took the machine apart to show the trainee. Basically at our house for 10 minutes. Gave a quote of over $400 to repair. Definitely not worth $ 126! Will not use Sears again.
Skip V,
Clinton, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780435754463
Complaint
Technician told me machine needed a transmossion and bearings. Reported to warranty company thay the complaone was only a noise. Washer is noisy rocking and not completing cycle. Would not speak to warranty company while here..stated company would have to request another service call.
Lashonda B,
Lubbock, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780435716172