Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Jeffrey L
Mr. Jeffrey L came to me home and fix my washing machine, it took him twice togeytogether it together but he did it...he is very knowledgeable about machine, he taught me a few things, rather a lot of things about how to take care of the washer..how to you soap in th
Tammy B,
Baltimore, MDFriendly and Professional
Jeffery was friend and polite. He provided information about our washer issues and informed us about the part arrival. His greeting was nice. Jeffery was very professional both times he scheduled to come to our home.
Raymond B,
York, PACondenser fan motor
Aschbea was great but the price to replace a simply fan motor was more than the cost of a new fridge
Fernando R,
Brooklyn, NYA very good experience
Michael is truly an asset to your company. He is respectful, kind and very knowledgeable. He went above and beyond to help me. I will definitely call Sears repair if I'm in need of any in the future. I also plan to tell my friends and family. Thank you, Michael.
Cheryl B,
Fallbrook, CASears Home Services and Alex
Alex was professional and did his job excellently. A pleasure to have them work on my AC unit.
Charles R,
Las Vegas, NVExcellent Service Experience
Christopher was professional, respectful and amiable. He quickly and correctly diagnosed the problem. He expedited and orchestrated the ordering of special parts and scheduled installation. On day of repair work he verified and examined newly ordered repair parts. Repair work was done in a timely manner and very thorough and efficient. All questions and concerns we had were answered to our satisfaction. Excellent customer service Five Stars.
Antoinette H,
Fort Worth, TXReplace ice maker
Your automated system sucks. I tried to call someone to let them know the part ordered did not arrive. Eddie had to come back to my house to reorder the part. Finally on the third trip, the part was installed. Eddie was great but your AI system came me the worst customer experience. I will never use Sears again!!
Robertoandk R,
Castroville, TXExcellent service
Randall did a wonderful job! Made the appointment the same day and he was great! Showed up with tools in hand and knew exactly what to do! Thank you for the great service!
Desiree B,
Paia, HIRepair of LG washer door latch
He was early for the appointment which is always nice! He also answered my questions completely and finished the repair in a very short timeframe. He informed me about the chances of the appliance door latch breaking again and told me what I would have to do if it did. I really appreciate how friendly, efficient and courteous he was.
Charolette P,
Kendalia, TXGreat job
Glenn did a great job. Very knowledgeable and thorough both times he was here.
Sharon P,
Ooltewah, TN