Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Very dissatisfied customer - R Carter
I am a very dissastisfied customer. I can truly say that this has been the worst experience. After being told the part is no longer available and that the appliance will be replaced, the part was delivered to my home on May 16. Several technicians have been to my home. Several appointments have been cancelled. One appointment was even cancelled because a second technician wasnt available. Really two people for a microwave. After more than 6 weeks, we finally got a qualified technician to complete the job. In which he had no idea that the part was here for him to replace. He thought he was coming for an assessment. In addition to that, you cannot speak to a live person. Samantha is no help. I tried to call to let Sears know that I had the part. So with that being said, I had the part for 2 1/2 weeks before we got another appointment. Why do we pay for a service but cannot speak to anyone. Sears is not worth my money.. I could go on but at this point, I don't feel like it's worth my time. Do yourself a favor, do not take a warranty out with Sears.
Rose C,
Uppr Marlboro, MDCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780532854477
No qualified people
The technician incorrectly diagnosed the issue as electrical and advised contacting an electrician. The electrician confirmed there is no electrical problem. This has caused unnecessary delay and additional cost. The issue was also incorrectly reported as storm-related, even though there was no storm in my area. Insurance denied due to false information. Don't call sears.
Mathivanan J,
Chantilly, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607821750
Incorrect Fix
Nick Did not provided the correct. The fix was incorrectly provided
Praveen G,
Powell, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780607791330
Terrible
Two scheduled appointments the first one they blew off the second one they didn't come to the correct house. Can't get in touch with them. They are playing games. This is a horrible experience.
Jarrett B,
Taneytown, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607764401
Problem is worse and I cannot get a refund or live person
Michael, was very nice but his solution has only made the problem extremely worse. The smell is now so strong I gag and nearly vomit every time I go near my fridge. I cannot get a live person on the line, I cannot get anything done because they have set up this service to be so difficult that I am having to call like 10 different numbers who all direct me back to their stupid AI bot Samantha who does nothing but repeat the same garbage and refuses to do anything but schedule another appt where I have to agree to pay the fee if the technician says its a new problem. Let me very clear, I would not have written this review AT ALL if it weren't for Samantha the AI Bot and the complete lack of actual customer service. I will NEVER again use this service.
Mary W,
Peoria, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780607745583
Very dissatisfying experience
Did not fix the issue at all, poor service. Problem still exists
Jess D,
Turlock, CACustomer service response - Jess , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780607721983
THE WORST
After FOUR visits (yes, FOUR) from this technician , my AC unit is still not repaired. He transposed the heat and cool switches. He heat works great when the thermostat is set to cool. On the other hand, the AC DOES NOT come on when set to heat! This is easily the worst service I have EVER had. Each time he left the inside of my house has been warmer than the temperature outside. This is completely an unhinged and unacceptable situation, especially as summer is upon us. Please retrain this technician. In addition to the shoddy/careless work, the technician arrived for this last visit well after the service window provided. The window given was between 7am and 5pm est. He arrived after 8pm EST. You all need to reevaluate or establish a commitment to quality customer service and workmanship. Based on this experience, I will NEVER recommend your company for anything.
Davida B,
Martinsburg, WVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780607725731
Repair
He Never showed up!!! What is going on??? This is ridiculous we had an appointment today June 2nd 8am to 5pm never showed up!!!
Steve L,
Des Plaines, ILCustomer service response - Steve , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780523892210
Problem not fixed
The new part was installed quickly and the service provider left without checking to make sure the problem was fixed or telling us he was leaving. Very disappointing.
Trey B,
Fredericksburg, TXCustomer service response - Trey , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1780607678894
Repair dishwasher
Your Employee lacked customer service skills.He had not been informed about the job assignment for the dishwasher. Then he stated that my dishwasher might need parts and that would take 2 or 3 weeks.He told me that before he even got to my home. He told me my machine just needed cleaned out then left. I do not want Sears to ever do service for me. I will contact AmericanHome Shield to ask for a refund.
Gwendolynan J,
Calera, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1780523615936