Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician great, Sears awful
Sayed was knowledgeable and very helpful. Sears on the other hand was awful and kept canceling my appointments because you said parts were not received when I continually told you I had them. No access to a human to resolve.
Cheryl G,
Dunkirk, MDExcellent job
Great job and excellent customer service. We are very pleased with the tech.
Cherry C,
Bunker Hill, WVAC Repair
Ladarrien was very polite and professional. Our issue with the capacitor was fixed in a minutes. Pleasure to work with and would recommend.
Jerry N,
Fate, TXGreat job
He took the time to explain everything about what he was doing. Great communication skills 👍👍
Babette S,
Compton, CAsuper kind & helpful!
he was so nice and helped explain everything to us carefully. he was awesome!
Kimberly L,
Menifee, CAAndrew
He was very good and gave us a very professional job
Bruce H,
Dieterich, ILl
The technician was very professional, knowledgeable and he explained the situation thoroughly
Anthony B,
Clinton, MSTechnician was great. AI scheduling not so much.
Jonathan was friendly , efficient and knowledgeable. We appreciated his work and enjoyed working with him. The AI scheduling was ridiculous and doesn't seem to factor in the distance and time for the technicians to get from one place to another. I hate not being able to speak with a human. Not happy with SEARS for going the AI direction and as such may be looking for a different home repair company.
Karen W,
Visalia, CAGreat
Great service and completed the repair. Thanks so much! The lack of a human at the Sears home service level caused logistical challenges. You need an option to speak to a human, not just AI.
Serena M,
Hopkinton, MAService Provided
Mr. Jerome H, was very knowledgeable, and very thorough in his professional skills.
Elizabeth M,
Baker, LA