Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Friendly Repairman
You never know what to expect when you book a repair service on line, but David exceeded our expectations. He was prompt as well as knowledgeable and took the time to explain the source of the problem with our washing machine. I will definitely call on Sears Home Services the next time an appliance needs repair.
Ava A,
Canyon Lake, TXExcellent Job
Alexander did an amazingly excellent job. He was patient, understanding and extremely knowledgeable. After reviewing the unit, he went straight to the problem and showed me what he had to replace. I have had other servicemen to work on unit and bearly knew what they were doing is why I purchased the home warranty. Thanks for sending Alexander out, he was my hero and saved me from having to use my fan often. Great job!!!!! Thanks
Eunice B,
Selma, ALShows respect
Well mannered person and explained the problem with the appliance values his work . Very satisfied with his job
Mirta R,
Granada Hills, CAWorst Experience EVER/Scheduling Service
The technician was great, the human component of the service. The scheduling and subsequent issues resulting from only having AI as contacts was excruciating. I was rescheduled 4 times, only because AI screwed up. You have to pay for parts and service up front, so then you're held hostage by AI to then get scheduled and stay scheduled. The parts are sent to your home. AI determined the parts had not been sent so cancelled my first scheduled appointment. The second scheduled appointment was cancelled because I didn't respond "yes" to the confirmation text fast enough because I was driving when the text came in. I'd call to try to fix things and went round and round with the very polite, but very stupid AI reps. Probably one of the most frustrating processes of my life. I do not recommend Sears Services because you cannot EVER reach a human representative to discuss any misunderstandings with their AI service agents. It was just an awful, incredibly frustrating and time consuming experience. This is not something I need in my life.
Nancy B,
South Park, PAAlbert
He knew what he was doing with our mini split. Great work
Felix L,
Lake Worth, FLExcellent service by Israël.
Israël was able to replace the dryer switch and get my dryer working again! Thank you so very much!
Marco M,
New Orleans, LAEfficient
Fast, efficient and effective service! Thank you for your help
Alberta V,
Washington, DCWasher Repair
Friendly, highly knowledgeable, efficient, and completed our repair swiftly. Thank you!!!
Nicholas K,
Hudsonville, MIAnthony C
Anthony was very kind and did a wonderful job fixing my appliances
Analyse C,
Struthers, OHinstall issue
wound up being an install issue which is its own problem but nothing to do with Sears
Christopher K,
Murfreesboro, TN