Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Most horrible Service experience encountered.
Technician showed up, took al look at the stove and said nothing could be done, you need a new stove. Pressed a few buttons on the control and said no parts are available. No meaningful analysis of the problem. No work was done yet wanted to be paid for showing up. This is a horrible service company, when asked to speak to his supervisor, said no live person to speak to. No one should obtain this service from sears. There are no live person to talk to if you encounter a problem. The technician appears to not be wanted to touch the product. This was a very horrible experience for me. When I called the service, the response from the no live communication, was that, if no work was done, I should not have to pay.
Udayana W,
Deerfield Beach, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764890756363
Service technician never showed up
4th attempt to get svs., for dryer. Technician never kept appt.
Henry N,
Houston, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779469506
Tech.
Tech. Has not showed up yet it is now 5:24pm.
Cynthia R,
Houston, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779437370
No show
He never came due to a mistake on the service contract. According to the technician, his service contract was for the washing machine not the dryer.
Samuel H,
Apex, NCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779408745
Furnace Repair
I tried to put zero stars. My furnace is not working. The issue is not resolved. I tried to call someone to see if I could get someone back out the same day. All I got was an AI bot that could not answer any of my questions. It's 30° outside. It is about 63° inside my house and I can't talk to anyone to get this issue taken care of. All I'm being told is that I can reschedule for a later date. That is not helping me right now with my issue.
Robert T,
Lascassas, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779381783
Bad fix
Did not fix problem. Worst. I would like someone to come back and fix it. I paid money for this. Shame on you.
Cynthia F,
Aiea, HICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779357423
Refrigerator is warm all the time 54°
Technician came out and looked at my refrigerator and diagnosed and determined that I left the door open and caused ice freeze up on the vents for the refrigerator. Also, when he took it apart, he found a sensor laying at the bottom doing nothing and he handed it to me. I asked him where does this go. he didn't know where? Then he wanted to charge me $400 to thaw out the ice in my evaporator. I said no he's crazy. I removed everything out of my refrigerator and freezer. Left the doors open overnight and thawed itself out now everything's working good. Well todayits doing the same thing it didn't happen right away. It took some time at least a month for it to freeze up again. it's been about a month since he looked at it I did thaw it out like I was told to refrigerator and it's still doing the same thing. It took a week or two before to come back. I want my money back because you didn't fix anything cause now I have to hire someone else I'm hiring Frigidaire to come out and look at it and they diagnose it properly and they're coming back out to fix it the right way Don't hire these people. They don't know what they're doing.
Dennis T,
Clementon, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764812638467
Irresponsible of SEARS and this employee
I called AHS to get a status update. I was informed by AHS that the claim was closed. The claim was closed with Sears and AHS without fixing it or providing them with a diagnosis. He suggested replacing my refrigerator. I asked could it be repaired and he said yes, but its a big job. I felt like he didnt want to fix it. He told me to discard over $350 in food I just bought because the refrigerator was reading at 60 degrees. I have a newborn in the house that's on medication to be taken twice a day. If he has an episode it could land him in the ER. His medication needs to be refrigerated. How can you play with someone's life like this because the job was too much. This really saddens me.
Lundon T,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764812624923
John, service tech
John is a credit to your company. Knowledgeable and a good work ethic. Did his job quickly and efficiently giving him a five-star review
Carolyn T,
Middletown, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764812609572
Service of Technician
Had the wrong service record pulled up initially. Said he was here to repair a dryer. Broke the latch on the dishwasher and disabled it completely. I asked to speak to a supervisor and was told none were available. He also stated he had other customers to get to.
Sonya R,
Fayetteville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1764812592395