Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dismissive and rude service experience
The technician came out to check our dryer that has not been drying our clothes as well as it used to. He looked at the exhaust duct which has been in place for over 15 years and said it was too long and he wants to cut it. I was skeptical about his suggestion. He abruptly told me that he made the suggestion and I didn't want to do it and started wrapping up the job. He suggested we should clean our duct and that should last several years. We clean our duct regularly both from inside and outside using a snake. We did that just last year. So, I am again skeptical of his suggestion but will check again. The payment process required him to make a call to my phone which was not coming through for some reason. He told me "Sir, I don't have time". He ended up using the text option which came through for me to make the payment. If his suggestion does not resolve the issue, I will dispute this service call.
Pranav D,
Ashton, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764989586910
222 canyon creek
Tech lied on Monday said cane to my house and didn't Came on Wednesday but no communication with us whatsoever Not good
Chris H,
Victoria, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764973888606
Kenmore Elite washer leaking on floor
I am very displeased with your services! I don't think your techs should even get 1 star. I would rate my service with a zero. I advised everyone that the washer was leaking water underneath the machine on the floor during the spin cycle. Nobody focused on that issue. Instead I had almost 8 weeks with no washer and 7 visits from your technicians. They replaced the mother board plus multiple other parts. Lots of costs and obviously no resolution of the problem. There was no actual evaluation as to why water came out the bottom of the machine! On Nov 29th a new tech (Scott) was sent to check the machine. He is the first person who actually laid the machine down on the floor and looked at the underside of the washer. He advised us that this was something that could not be repaired and he would recommend a replacement. Had this been done on that first visit, we would not have been without a washer for an extended 8wk period. But more concerning is the amount of money your technicians ran up by putting multiple replacement parts probably not really needed into a machine without even correctly evaluating the real problem. I am considering reporting this to the BBB. I will never recommend your service be on how we were treated!
Joan H,
Stewartstown, PACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764975040439
AI Scheduling is a nightmare!!!!!
Having only AI to schedule is horrible. If there is any problem there is absolutely no recourse to fix it. They kept sending all notices to some old number on the account even though it was deleted from the account years ago.
Lenore P,
Elk Grove, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764888588499
Srtill making a weird noise
I'm so frustrated with this service. The machine is still making a screeching noise. Yes, it wasn't when the guy was there to fix, but I now have videos of it making the noise. I'm just so tired of this situation. Never by a Frigidaire washer dryer combo. They used to be good, now are terrible.
Terri L,
Burbank, CACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764975020945
washer repair service 12/2/25
Not satisfied the way Sears is providing repair service. Technician Jeff is good but sears management is not good. The washer is under a Master Protection Agreement. Sears placed it as collect order. we cannot talk to a person and explain the problem. We have this whole house MPA since last more than 30 years. We have paid a lot. Every time we need repair it is problem delay and takes to long, Tech does not show up, many reschedules. We keep waiting all day. Repair not done in 1st visit. Tech arrival window is all day, too long. We can not do anything that day.
Pravin P,
Eden Prairie, MNCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764915667558
3 hours late from the on the way message
The tech was very late after we got a message that he was in the wash. Over 3 hrs. We had dogs put away and ready for him to arrive. Then he looks at the dishwasher for 3 min and says he can't work on it. No report sent and nothing completed.
Jeff W,
Inver Grove Heights, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764915625506
Terrible experience.
Misdiagnosed the problem initially. Installed a thermostat when the problem is the element-or so we think, don't really know because he never came back to install the new part. Worst experience ever. $532 and my oven is still broken. Run from Sears Repair.
Margaret H,
Ridgeland, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764915607497
Parts Exorbitantly Overpriced
Jonathan did a great job on the repair, but the parts are ridiculously overpriced (about $350 for two little rollers). Hate to have to use Jonathan's survey to give this feedback, but could find no other way to complain to Sears Home Services.
Jay E,
Raleigh, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764888368343
Poor Service
The repairman was supposed to repair both the washer and dryer. He said he was only being paid to fix the washer. My wife explained the work order was to be for both machines. He said they expect me to fix the dryer for free. If I am not getting paid I won't fix the dryer. He made no attempt to help her or call upper management. On top of everything, he failed to fix the problem with the washer. It still leaked water after he left. I contacted Sears and a second repairman is being sent out. This repairman did not represent the Sear's Company I remember.
Cassie J,
Shreveport, LACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764888322927