Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disappointing
I would love to give a better review, but cannot. The technician was friendly. Unfortunately the company made 11 appointments and only kept 4. The repair took 4 weeks to complete. I received messages giving me estimated times of arrival. The times came and went. No one even phoned to cancel. Then I receive a blurred picture of a car roof and a message saying they came and didn't find us at home. Strange that my outdoor cameras never saw anyone coming to my door either... hmm! I was also unable to speak to a person. The Chat option didn't allow support either. I am extremely disappointed! I cannot recommend this service!
Gregory S,
Richmond, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764989669739
Job was marked as complete but the issue has not been fixed
Job was marked as complete but the issue has not been fixed
Rachel S,
Budd Lake, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976306533
Incompetent
I would NEVER recommend sears to anyone. Horrible service, Incompetent is the only word to describe service.
Jesse C,
Port Lavaca, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764974881006
Poor Workmanship
The front load washer will not drain. The technician replaced two parts on the washer to fix the issue. After replacing the parts, the technician just started a 20 min cycle and left. He did not bother to make sure that the washer actually drained. Well, it didn't. So, after completing an install the tech just assumed thumpers he replaced solved the problem without verifying. This left me to spend a few hours on the phone trying, in vain, to get someone back to the house that day to figure out what else might be the problem. Water has now been sitting in my washer for three weeks waiting on parts and someone to come back and do the job right. This company has no accountability to its customers and makes it nearly impossible to get any customer service support. You would think that after an issue like this that the company would make expediting the second repair job a priority. Nope, the company could care less.
Kyle J,
Castle Rock, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764989451825
Dryer repairman.
Great service. Jeremy was very prompt, professional, and friendly. He also cleaned up his work area.
John W,
Alexandria, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764887798152
Horrible
Tyler came in, looked at the stove, said there was nothing could be done and left. My husband went out and explained to him that the handle had came loose- we tried to get a rep over 2 years ago but no tech could be found. With handle being loose and 1 side coming off, my daughter went to use the oven, opened the door and because the handle was loose (the screws fell out) she fell with a pan on the door. The door is messed up but it all stems from the door handle being loose. My husband had to ask him to simply come in and fix the handle at the very bare minimum. He was very rude, didnt communicate with my husband after that aside from telling him "there the handles fixed and you can look online for a new door." After he left, we realized he made the door worse because he pulled the steel part of door apart more to put a screw in to fix the handle and HE ONLY PUT 1 SCREW IN THE HANDLE! At the end of the day, this is a result of the door handle lossening and falling off. Can't believe how much we paid for an extended warranty!
Sarah T,
Nunda, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764974041848
Horrible
Send it was something he diligently didn't check. More concert with getting in and out. It's like none of your techs appreciate their jobs seriously. Like everything recorded so, I basically saw you do close to nothing smh
Mazzeratti P,
East Orange, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764887767424
Still have the problem
Tech said it was because there is calcium in the water here. The ice maker located in the refrigerator is where the problem is. The ice maker in the freezer doesn't have the problem so it's not the water but the ice maker in the freezer.
Terry M,
Patterson, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764887007357
Very bad service
I had very bad service by Hai T today. He was very rude and did not come with the right tools. He ask me to provide a ladder for him. I never met a very bad and rude service provider like him.
Keyeriya A,
Gainesville, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764974005682
Dish washer leak
Mohammed found the leak and said that a new washer was needed to prevent the leak. He claimed to have fixed it. Soon after he left, the washer was leaking and soaked the floor. Two days later another technician took a look at it and found that the washer wasn't replaced, rather it was covered in electrical tape and that's why it was still leaking.
Edgard L,
R Cordova, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764888638523