Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service man
Efficient very personable! On time and got the job done quick. Also made sure ice maker was working adequately!
Ann B,
Owenton, KYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765237577145
Unprofessional
Rude repairman. Poor customer service skills. Poor interpersonal communication skills
Timothy S,
Manassas, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233134116
Mini Split
Sears does not work on Mini Splits so, I have nothing to report.
Ron C,
San Angelo, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233038708
Problem not fixed, leak followed installation
Technician replaced water drainage pump in washer, then it started leaking all over the floor. Wasn't willing to come back that day to fix. Had to schedule a new appointment a week later. Company doesn't care. Beware.
Chad G,
Averill Park, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765233008566
No Show
Techinician never showed up. No communication and now we have to wait longer.
Marcus K,
Kennewick, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976228757
Microwave service
Very bed. Not finished and told us this not under warranty.
Vandana P,
Leander, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765232929339
very unsatisfactory
Ahmad was on phone to learn how to disassemble the refrigerator door. My husband said, "I'll get the baskets out of your way." Ahmad said they wouldn't come out; my husband lifted them out. He accused my husband of arguing when he was just telling him the repair history. Ahmad replaced the icemaker and another part that had already been replaced by you, a valve water solenoid. He refused to replace a tube that had been recommended by your previous serviceman and that my husband ordered, because your company could not source it. My husband who has trouble with computers, found the part online. Ahmad refused to install it, opened the package, and now we cannot return the part. He left a plastic part from the freezer on the counter. Our icemaker, brand new, is not working still after four months of your people's efforts.
Sheila W,
Winchester, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765232894030
Did not access the issue
The technician refused to go into the crawlspace where the furnace is located, which means he did not access the issue
Cheryl B,
Lexington Park, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services.
Sears Home Services on 1764976249928
Not happy with warranty service
I have been without a refrigerator since thanksgiving-no way to talk to anyone or escalate for faster service-I need to speak to a representative about a refund for this warranty
Diane A,
Gambrills, MDCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765232855543
My oven still doesn't work
He came out and installed the part but said my wires are not working and I needed to call an electrician for further work. But that was not true at all. I don't think he knew what he was doing and I don't think he installed the part correctly. Nevertheless I still need someone to come fix my oven because it still doesn't work, but I gave him one star because he was nice.
Larissa S,
Hartsville, SCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765232759882