Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ordered parts from China Delaying the repair
Technician came to install what he said was the wrong part. He had to reorder the correct part but said it had to be ordered from china since its an LG and it will take over 3 weeks to receive part and finish repair. Meanwhile all American's who have an LG order from American stores that don't take so Long. His answer was like a 1970's answer where the customer couldn't fact check weird answers provided y the technician. This seems like an obvious lie, having to order the parts from china since its a Chinese brand. SMH
B F,
Baltimore, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242453253
Furnace repair
All false information. I got the message that the technician came for repair, and a receipt for the repair; but nobody showed up for the repair.
Ethan T,
Fremont, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242413733
Weird
I was been told that the problem was diagnosed and would order part for me. But then the insurance company told me he could not complete the job and assigned second company to fix my heating system. If you cannot finish the job, at least you should tell me honestly. Make me confused
Chun L,
Richmond, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765239400893
AC issue NOT FIXED
The tech indicated that he does not have experience fixing the type of AC unit in the apartment.
Maria T,
Miami Beach, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765239320091
Rate Zero No Show
No show, no call, webpage kept extending arrival time. No consideration for other people or their time.
Helen A,
Sacramento, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765239273235
Furnance
Contractor didn't perform diagnostic service at all to find the oil leak in furnace. Hazardous situation and nothing was done. If fire in house the responsibility party will be contractor for saying system is operational I don't consider leaking oil operational.
�emetra/log L,
Freehold, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237837146
GE Stacked Laundry Unit
the technician has been good. However overall SEARS Home service has been an all time LOW. Washing machine/dryer in one still is not fixed and there are New Leaf Service contract where I have made appt. and then i get an email from Sears Home services canceling my appointments numerous times. the technician is not the problem, the customer service is the problem!!!! ONLY WISH the technician can help set up an appt as they have direct contact to the customer service. I have to deal with robot calls and end up on the phone waiting hours before getting a live person.
Jim T,
Rochester, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237529682
Am l being scammed
This same tech cannot our home first washer Said he couldn't fix bb to much ok we were ok with that 12/5 came out for Samsung dryer We cleave a Detailed report of issues with dryer not shutting off They should of had some parts prepared when they came to our home He wasn't there but a few minutes Calls me into laundry room Says it can't he fixed the toilet art needed was no longer in stock Now if a gave information of issue along with model and make of dryer this information should of been known prior to arriving Basically l believe we been scammed for $300 for both appointments YouTube has plenty info on both issues with our washer n dryer I've had issues with sears before years ago had to file a complaint with resulted in our money being refunded due to ur credit card company I'm requesting refund and internal investigation
Danielle C,
Detroit, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765237781725
Don't trust their arrival time frame
They gave me a time they would be there and then changed it to an hour earlier. I was on an errand and got home right at the new arrival time. They had already come and gone and not even called to see if I was home. I only realized that when I went online to see how long it would be until they got to my house. It stated repair complete. They had come and gone and said the repair was completed! Horrible customer service. I now have to start all over again of waiting days for someone to come fix my furnace.
Nancy S,
Leesburg, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765233207334
Delayed and Confusing Explanations
4 Hour window provided for service delivery, and rep showed up 3 hours after the window closed. Diagnosis was not clear or well communicated at the time. Separate portion of the fridge broke after the service call as well.
Eric D,
Ramsey, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237681532