Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
LIAR LIAR forger
Make an early appointment. Email you are on your way. And then forge my signature on paperwork when you don't want to show up. Not cool. In fact literally illegal. Shame on you.
Theresa K,
Flagler Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781300449153
Shocking price inflation
Fazil was fine. Sears wanted to charge me nearly $500 to replace a $10 light switch. Even the repairman knew this was a ripoff. I'm pretty disappointed with the blatant price gouging.
Kyle D,
Washington, DCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781300405340
Repair was not done correctly
Our refrigerator was repaired on 6/11. The repair did not fix the issue. We have been scammed over $900 and I cannot contact anyone from sears about this issue
Paula N,
Palatine, ILCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781235639957
serviceman attitude
The problem was fixed but was cancelled and rescheduled several times from 5/21 until it was repaired. When I mentioned to the repair person that Sears or "you" cancelled the appointment several times. "You" was used as an entity, the repair service person, took exception to that. He said when I said "you" that I was talking about him. And he took exception to that with an attitude. When I asked about the repair, he was sippy. He was only here 5 minutes.
Cynthia H,
Kirkwood, MOCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781235616679
Angry tech
The technician is very angry, very unpleasant to deal with. From start to finish, he will not say one word. Please don't send he back.
Cozy T,
Powder Springs, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781216277880
Sears Home Services was a complete waste of time.
Jalil showed up unprepared, lacked the knowledge to diagnose the HVAC issue, and did not have the proper tools to fix the problem. Instead of providing a real service, the visit created more frustration and left the issue unresolved. For a company that claims to offer professional home repair, this was unacceptable. I expected a technician who was capable, prepared, and able to complete the job, but that was not the case. I would not recommend Sears Home Services based on this experience and would not use Sears Home Services again.
Eddie G,
Upper Marlboro, MDCustomer service response - Eddie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781215177543
Sears has terrible service - don't use!!!
The communication from Sears after I booked my in home repair for my refrigerator was terrible - the worst I have ever experienced. I received multiple confirmation calls from Sears, but they were all AI (Samantha) and they were for the wrong name, wrong appliance and wrong address. When I called back to correct the mistakes and make sure I still had an appointment, the AI told me there was no human agent to speak to. An email told me that the repair man would be at my house at 12:09, but he didn't get there till almost 1:00. I was given no phone number to communicate with him in case he was late or lost. I had no idea if he was coming. When he got there, he told me that in order to fix my fridge, he wanted to replace all the electronic boards - all 3 of them - and it would cost $2,190. I asked if he could just replace the one that was not working, but he said he didn't know which one so he said - just replace all of them. But for that amount of money I could get a new fridge. So I just paid for the service call and declined the repair. I will never call Sears again for a repair.
Brenda W,
Ashland City, TNCustomer service response - Brenda , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781214462445
Refrigerator Ice System
Zero. Technician arrived with a trainee and no shoe covers. Technician spent all her time training the trainee and concluded that she could not obtain the parts necessary to fix the issue. She did not indicate which parts are required and which parts cannot be obtained. She collected the diagnostic fees without a detailed explanation and left with the trainee. We will be contacting AMEX to dispute the charges and will never again use Sears Home Services.
Dennis H,
Reno, NVCustomer service response - Dennis , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781214247263
sears will take your money with out providing any resolution
I hate to rank Alonzo poorly because it isn't him. It is the company that is the problem. They told my warranty they resolved a problem with the refrigerator and got PAID. No one ever checked with us to see if the refrigerator was repaired. It definitely was not. When we tried to get them to return to fix what they broke, we found out that they are AI driven communication ONLY and since our claim with them was closed, we would have to start a new claim and pay again. In short 2 1/2 weeks later.....we still don't have a working refrigerator but sears has been paid twice! We had no choice but to use them because our warranty scheduled them, but they definitely do not know how to work on Samsung refrigerators. (3 different repair persons, no working refrigerator)
Lori H,
Fresno, CACustomer service response - Lori , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781214173558
Your AI bot made me cancel our contract
We waited all day on Jun 3rd with your AI bot promising we would have service between 8am and 5pm as I asked for an eta. Then Richard (AI bot #1) cancelled our appt asking us to reschedule for June 8th which is accepted. Later that evening, Jessica (AI bot #2) said hang tight, a tech will be at our house between 5pm and 8pm. We continued to ask for an eta and around 730pm we were told the tech was on his way. We said oh well, we still have our June 8th appt. So we thought. Instead we were forced w another email to select another random of dates. At this point, I did not trust your AI bot technology and was so frustrated I canceled the appointment and contract. I kept getting reminders for our appointment so I called your 3rd party insurance partner (Assurant) to make sure our appointment was canceled only through no surprise, your Sears tech shows up. You lost a contract because of your poor reliance on AI technology that does not work.
James T,
Bedford, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781213031528