Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Worst service ever!!!
I do not recommend this service network. They gave me a 8-5 window and guess what, they show up at 5pm. After diagnosing the problem, they give me an estimate that was more than the frickin dryer. They couldn't repair it they had to order parts, which means more delays . they put it back together after I declined the estimate and now it makes more noise than before. What a joke!
Dean S,
Kewaskum, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242836327
No show
He never arrived. I was at home the whole time and he never artived
Heather H,
Bettendorf, IACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234986965
Gas burner
It worked, that is it ignited when he left. Next day burner would not light. I had to use lighter Do not fixed.
Edward B,
Southport, NCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234960704
Not a good Tec 😡
Not professional ,and over charge me it was nothing wrong with my oven.
Laura B,
Garfield, NJCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234935035
you never showed up
we waited for 6 hours but you never showed up what a waste of my time but that is not your problem why would you care
Shoukrey N,
San Jose, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234488004
Dryer
Representative only tested the heat of the dryer with no clothing in dryer. Recommended that there was an issue with the breaker instead of opening the dryer to see if any of the heating sensors or other component was damaged. Very unsatisfied since this is the 3rd service ticket for the same issue.
Claudia R,
Laredo, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234456278
Tajmohammad-Zero-Rating No-Show No-Service Performed
Rate this person Zero (0) if I could. This person never showed up at my residence, so how could he/she perform services. Sears customer service is horrible and now you are charging my warranty plan for services not performed.
Helen A,
Sacramento, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765234433200
Not Happy
Washer still did not work after being fixed. Went and got a new washer. Was not too happy with everything that took place.
Jason K,
Hemlock, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242578499
Not good
It was a bad eve time I made and apparently he did not came it was he wont to came my experience was bad it was eventing all the time it take me 3week just to get my dry fix when it won't but 15m job it was bad for me
Gloria F,
Garner, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242506414
Sears is the worst
If you possess a home warranty, I strongly advise ensuring that Sears is not dispatched for service. It took a full six months for my refrigerator repair to be completed. Furthermore, parts were ordered and signed for as if an appointment had occurred, despite no technician ever arriving. The number of canceled appointments was extensive. When the same technician eventually arrived, I inquired about the forged signature for a missed appointment. The technician attributed it to AI, which I found highly concerning, especially given that this explanation was not provided for other missed appointments.
Travis A,
Elizabeth City, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242492805