Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
2574 Handel Way Brentwood - Unsatisfied
We are being notified by the tenant that no repair was made last Friday 12/5. Parts are old and cant be replaced and then our service ticket with home warranty has been closed out. No phone call to us at all. Completely unsatisfied with Sears AI system. Its horrible. Will re-call this service with home warranty today, nothing was repaired.
Marianne R,
Brentwood, CACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765321369548
Refrigerator repair
Technician seemed to want to do the least work possible, so he could leave
Stephen B,
Carleton, MICustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765321344013
you have to sup for me to rate your work
This is the third time you missed your appointment Is this a joke or are you just Fn with me
Shoukrey N,
San Jose, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765406876998
Way too late
He was way to late to do anything. No one is going to give you guys 85.00 for doing nothing except showing up late at night!
William T,
Montgomery, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765406833901
Horrible
My dishwasher has been serviced 4 times and still not working correctly
Carlynthia W,
Flat Rock, MICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765406849937
Tepair
Dryer still not working , he left without giving me any feedback, I actually didn't know he left, did not approach me to tell me he was finished. Nice young man, but no communication
Nancy M,
Euless, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765235046982
Service between 8-5
Never heard anything All day so I put the part on my self and then received a call after 5:30 . I told the technician I already did it .
Brian Y,
La Salle, MICustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765235019153
I am Mad
I told him on the phone the unit was in the attic he said no problem today he shows up forced my wife to pay and left took the money and refused to work on the units
Edwin J,
Athens, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765330470945
Didn't come
I was informed via technician comment stating that I was rude, but I was not even home. I have Cpi security and nothing showed that I was even home to be rude to the technician. I was clocked in at work and none of my door sensors went off stating that it was open or close to have an interaction with anyone that day. It also stated I declined services, but I am currently pregnant and have two children in the home and my home is not getting above 58° and we are about to go on two weeks of no heat in our home so there would be no reason for me to decline.
Keyara M,
Columbia, SCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765330511428
terrible
We waited 6 days to have someone come out to the house, the first thing he says is "im not touching it". His communication skills are poor. I would not have him, or your company back to my house.
David N,
Mc Kinney, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242850153