Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician not being trained properly
Aundray, was very nice and very and handled himself in a professional manner. The technician closed the ticket and no part was ordered due to him being told that they don't order parts nor scheduled the appointment for another technician to come when the parts are ordered. Now a new service ticket has to be scheduled for another technician to come out to assess the problem in which to order the part placing us in the position to have to wait longer on the part to arrive. I don't blame the tech but whoever he's being trained by. The above rating is not against Aundray but for the individual whom he received his advice from. If the technician closes a ticket, don't order the part needed, and don't schedule the appointment for a tech to come out to install the part. Then why would any technician answer a service call. Absolutely nothing was accomplished.
Irma W,
Little Rock, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416661422
Waste of money
We called out a technician to look at our washing machine. It gets stuck on the wash cycle and then shuts off. The technician ran a test on it, said it was a bad drain pump, then ran another test and said actually the washer is fine and somehow his diagnostics reset the washer and he didn't need to do anything else. So I paid the diagnostic fee and he left without doing anything else. The next time we used the washer, it had the same issue and got stuck on wash. So he did literally nothing but collect a diagnostic fee from us and our washer is still broken. I will never use Sears services again for any reason.
George C,
Pasadena, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416718922
Did not Diagnose the Problem
Harold didn't hardly touch our range. He said it was a gas pressure issue and we need to call a plumber. Our home is new construction with large gas lines and all of our other gas appliances are working perfectly fine (fireplace, dryer, heating, etc) I would like someone else to come out and actually figure out what is wrong.
Candace W,
Fort Worth, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765407600193
On time
Very couteous and fast. Explain everything very good to my satisfaction
Valencia C,
Akron, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765407558739
Craig didn't make the original diagnosis but also didn't che
The problem with my refrigerator was not fixed. Apparently the service technician did not diagnose the issue properly. Your service was a total waste of money. Craig installed the new part but the diagnostics was done previously by another tech. If your company had any integrity you would make this right
Richard C,
Matagorda, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416693114
Bogus
Diagnosis was absolutely wrong...I feel I was misled...recommendations were absolutely useless...I was charged $140 for NOTHING !!!!
Kenneth A,
Forest, MSCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765407002900
He didn't fix the issue
The other part came today now the touch pad doesn't work and we can't use the oven. Sloppy work. You better fix this issue stat.
Laurent P,
Salinas, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765406973946
Michael
The guy was literally in my house 5 minutes and my claim was denied because I feel he did not do his job properly they denied the claim because him and them decided it was physically damaged. So he takes my money and then probably gets a kick back for all the claims denied. So I have already contacted the bbb and reported it I feel my $100 was paid for no reason considering he was only here 5 minutes so I am very disappointed in sears I will never recommend you all to anyone you all are a rip off
Danny W,
Jacksboro, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765406938887
The worst experience I've ever had
The worst experience I've ever had. Didn't know anything about what he was doing
Gilberto S,
Buffalo, NYCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765321426701
Oven repair
Arrogant man that used my kitchen knife to open a box without asking. Would not ever want him in my apartment again. Asked me to sign for the repair and wasn't even on the right screen. Left a mess. The only thing he did right was fix my oven and then acted like he wanted a medal for something I paid for. Hopefully, will never have to use Sears again.
Rochelle L,
Brooklyn, NYCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765321395848