Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor service
Audrey was not experienced with the unit and started to blame me that I did not provide accurate information on the unit. Never want to see her again in my place
Shiraz D,
Orlando, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837879970
Fridge not fixed
Still leaking and I'm out 500$ after a repair man from this service came 3 separate times. Trying to get a refund and I can't speak to anyone because it's all AI. Don't bother with this service.
Tyler F,
Mantua, NJCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1765837879650
Furnace
He didn't do anything. The fact that 2 techs had already tried to service the furnace, he didn't want to work on the furnace, he stated someone took wires loose so he didn't want to go behind them
Patricia S,
Upper Marlboro, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837855610
"Incorrect Diagnosis and Unnecessary Expense"
I want to state clearly that the diagnosis given for my washing machine was completely wrong. I paid $138 for a service visit because I was told the repair would cost over $1,000, and that it would be better to just buy a new washer. However, the machine has now been repaired — and the real issue was simply a fractured screw on the rear counterweights, a manufacturer defect, not a major repair. Because of this incorrect diagnosis, I lost time and money, and was pushed toward replacing a washer that could be fixed for a minimal cost. I truly feel misled and taken advantage of. A service company should provide accuracy and professionalism, and in this case, that did not happen. Based on my experience, I cannot recommend this service.
Yunior N,
Hialeah, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765492757876
Gas stove repair.
It was not good at all, the service man must have been a trainee that was just released to work on his own. He was confused, and my son-in-law helped him, and my son-in-law seemed to know more than the trainee.. I would not recommend this business.
Yvonne S,
Pacific, WACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765512972619
Horrible
You took a month to come back to repair my microwave.
Dione D,
Chicago, ILCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765492651372
NO SHOW
Unfortunately I cannot give a review for a tech that NEVER SHOWED UP! I stayed home all day waiting for the serviceman. I received a text at 11:13 am that said the tech is on his way. It is now 4:43 pm and tech is a NO SHOW! This is after Sears canceled my appointment December 2 and rescheduled for 12/10. First American Home Warranty and Sears have no respect for people's time.******* IF I COULD GIVE ZERO STAR.I WOULD*********
Elisa H,
Port Saint Lucie, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765492252116
Worst Technician
Mr. Hai T. from Sears Home Services arrived at the house. I opened the main door and let him in, and informed him that the issue was with the A/C unit and that the heat was not distributing properly on the bedroom level. However, without inspecting the problem, he immediately asked me to pay the service fee. I informed him that I would prefer he look into the issue first and that I would make the payment afterward. He refused to proceed without upfront payment and started leaving. I had no choice but to ask him to leave. I would have paid the service fee if he had at least inspected the issue—regardless of whether he fixed it or not. We have used Sears / Choice Home Warranty services for various issues over the years, and we have never had an experience like this. The technician was very rude and unprofessional. I request that Sears look into this matter and take appropriate action.
Vikram G,
Aldie, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765492215656
Terrible Service
He is a terrible technician. He doesn't show up to scheduled appointments and has been falsifying documentation.
Taabytha E,
Spartanburg, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416750693
Does not do this work
Your guy never came called said he does not do ductwork I have called warranty company for refund already
Ricky C,
Henrico, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1765416735893