Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
parts i have been waiting for repair on a icebox since 11/10
Your driver left parts behind, not his fault. The company's choice home warranty is the worst
Deborah C,
Kansas City, MOCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765579195346
No show, ticket closed
tech never showed up, but marked the work complete. This issue has been goong on since may, so many no shows and reschedules. No a great experience, issue still present.
Jason B,
Peoria, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765838252700
Destroyed my machine
The only thing the dryer didn't do was heat properly. He took it apart piece by piece and then said he could not fix it even though it only needs one replacement part. Then he quickly left without even plugging it back in. Turns out it won't even come on anymore. Completely destroyed a 3 year old machine. I'm very upset. He also arrived almost three hours outside the arrival window and didn't even alert me all day. A complete waste of time and money.
Hidro J,
Houston, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our service es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765838219384
The name Sears used to mean something...
Last week, my wife called Sears Home Services to fix our dryer. Two year old GE dryer that stopped heating up. C'mon man. Two years old?! We have to do better than this. Anyway, the "diagnostic" visit was $129. The parts and labor to fix the dryer was over $800, but y'all were gracious enough to waive the visit if we opted for the repair. The technician diagnosed the problem as the heating element. Does $800 sound like it's a little too much for replacing a heating element? We could buy a new dryer for that much so my wife declined having the technician fix the dryer. She was calling in the JV squad - me. Put me in coach! After I opened the dryer last weekend, guess what I discovered? First, the technician didn't put the dryer back together completely. There were two screws not reinstalled, and they're nowhere to be found. These aren't your average, ordinary screws. Of course not. They're specialty screws so now I will have to spend another $40 to replace them. Guess why the dryer wasn't working. Go ahead. Guess. It's a bad design from GE. The infamous purple wire. Google it. All over the internet. There was also a blue wire from the heater to the control board that is burned, but not burned through like the purple wire. Guess how much I'll spend in parts to fix those two wires. About $40. Guess what readings I got when I did continuity checks on the heater coils and thermistors. Those pieces are still good. So not only did he incorrectly diagnose the problem (and I'll argue that for the time he was here, he didn't even take the machine apart enough to diagnose the problem), he didn't even put my machine back together. Thank you Sears. Thank you for giving me an opportunity to discover another worthless "service" to never use again. Wanna square this away? I'll take the $129 loss. I'll take the days of not having a dryer. Just give me my screws back so I can put my dryer back together.
Angela M,
Chesapeake, VACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1765838332160
What
He didn't know what he was supposed to install so I told him I would do it myself
Rodolfo O,
Laredo, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1765838077802
Sears technion
My frige does not work after technion declared it was working
Teresa K,
Tulia, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765837991739
What does this mean? Review title?
David the tech is very knowledgeable, and informative. He is very fast, and to the point of repair. He is a keeper. Thank you.
Debbie A,
Valley Center, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765494667485
very incompetent service experience
Very disappointing service experience. The technician arrived only to inform us that our washer had multiple issues and could not be repaired. We called Sears expecting an actual repair, but instead we wasted both time and money. The service felt unhelpful and the technician seemed unprepared.
Deepesh S,
Belton, TXCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765494643697
Pathetic and irresponsible!!
They never submit your report and keep you waiting forever. Avoid them at any cost
Dipesh S,
San Ramon, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765494621981
NEVER SHOWED UP
Never showed up. Call GE and said ticket was completed and closed! THAT's a lie!!!!
Gary G,
Moore Haven, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837950438