Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Billy Destroyed My Venting System
Billy, the Sears technician, pulled my downdraft vented range out to do a repair on the oven and tore the duct system up as he replaced the bottom heat element. Trying to get Sears to recognize that this incident needs to be corrected has been a nightmare. I could not reach a person to speak, but instead was forced to interact with Samantha, an AI bot, and was repeatedly told that a new diagnostic technician would determine if the old technician had caused the issue and this person would decide if I was to be charged for their visit. I'm not sure why Billy could not have reported the incident and set up the repair. I would not now be feeling that I am a criminal trying to trick Sears. And, angry because I was not allowed to speak with a live human being.
Wanda B,
Palatka, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924260071
Oven Still Not working
My oven is still not working. It is giving a flash code instead of turning on.
Annette M,
Apopka, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765923737622
Bad attitude
Bad customer service, he didn't do anything, his visit was last than 2 minutes
Mark A,
Bakersfield, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765924771014
Impossible to communicate with, horrible service.
Everything is handled by computer. No way to talk to anyone directly with an issue. Appointment times cover 8:00 am to 5:00 pm with no way to pin the actual time down to a more narrow window. Twice I had an appointment scheduled and no one showed up. No message was sent out about a delay or the technician not being able to make the appointment. This is the worse service provider I have ever dealt with. To make things worse I spent $1348 to repair the freezer unit on my refrigerator without success. It still doesn't work. But impossible to contact anyone about a refund.
John T,
Ocean Shores, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765923642944
Terrible service
After two no shows, Brandi turned up today and did not have the tools to complete the service. When I asked her to go get them and comeback, she left and closed my claim as though the service is done and billed my home warranty company. That is unethical business practice. I would give zero stars if it would let me
Carrie H,
Maryville, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765923531301
No show!
No show. Got 3 different times and then got text saying they arrived. Still no one here. This is the 6th time taking off work!
Crystal M,
N Little Rock, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765924646463
Freeze repair
Terrible. I did not agree with diagnostic but insisted on company when I am not home.
Bharat B,
San Jose, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1765838362892
Furnace work
Came out cleaned flame detector and changed air filters that's all and it did not FIX the problem I called HWA back he was supposed to show up. We were tracking him end up, not showing up no communication that he told HWA that he could not work on this unit. I waited the whole day and never heard from him that he couldn't make it so I called HWA back and they were the ones to tell me that he said that he couldn't work on the unit but never told me about it
Carl C,
Morris, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765838353562
Estimate
Parts was not available for the machine. Waste of money
Vasantlal S,
Wilkes Barre, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765579522199
Worst experience ever
I have always trusted Sears for my appliances but this experience was horrible. The initial appointment was ok he ordered my parts I paid $750.00 and then for t he next 4-5 appointment I would wait all day and then receive a message saying I rescheduled my appointment which was not true. When Todd finally came last week, not only does he make a mess like knock all the hangers down and doesn't bother to pick things up he just left the old parts laying there. He didn't not leave things nice and neat….He told my husband he started a load and there was no leak…We went down when the washer was done and there was water everywhere…I thought maybe it happen during the repair I let everything dry for a week and just ran a load again water everywhere. I am extremely frustrated how long it took from the original appointment but now I have another problem I never even had before since he worked on it!
Angel K,
Wooster, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765838286291