Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor service / Did not diagnose the issue
Would not recommend. Did not test thermostat which was the concern. I found 8 screws on the door loose and he never even checked them. Stated it need to be replaced. Did not call me to inform me of arrival or to review the issue. Very unhappy with his performance and do not recommend. He was in and out with it 20 mins.
Hazel L,
Waterford, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766049094973
Terrible service
I was sent a text saying ten in the morning.A m and then another message saying 3:30-4 pm in the afternoon serviceman shows up a little after two.My brother was waiting to come around two thirty three o'clock serviceman showed up early.No call
Steven W,
Seaford, DECustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765926022266
Problem not fixed
My freezer was not fixed. My freezer continues to not work.
Manuel C,
Pasco, WACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766049007135
Owner
Took three months to replace one part on the heater. Different technician at different visits. Were confused on what part to use..
James A,
Signal Mountain, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925927023
Technician report
I don't think he completed his job and didn't set the rephrase refrigerator to the settings that were there before
Joseph M,
Myrtle Beach, SCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925899334
Paid a service call for no good reason.
My washer is pounding when it starts. I shared this with Sears prior to them coming to my house. Instead of telling me that they will not replace anything until imy washer completely goes out, they came and took the service charge and apologized as they told me that they wouldn't fix the pounding because technically it was still working. Frustrating and a waste of my time and money. They should have told me that in our communications.
Cheryl F,
Friant, CACustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766048965652
Never again
He was incredibly rude and unhelpful He insisted on telling me what is wrong with the machine instead me telling him.
Meena N,
Winter Garden, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1765925827078
Worst customer service
He came with an attitude and left without even checking, didn't care what I was telling him about what was going on with my dryer, I was home with the baby. if I can I will give no starts
Gary G,
Port Saint Lucie, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1766011770804
Not pleased with Service Call and follow up
I was not pleased with this service call, which I declined the estimate and repair. First, the technician did not call or text prior to arrival, luckily I had checked the link to see that he would be arriving between a certain time which was accurate. Things went downhill from there. The technician was displeased with having to walk down the stairs in my condo. Once inside I showed him the refrigerator and explained the issue - ice maker stopped making ice. He made a cursory inspection of the ice maker and I explained what I had observed. He decides he needs to go back out and get some tools and then returns. He pulls out the refrigerator to get behind it. He conducted some checks on the lower rear water valve with an ohm meter. He claims that the valve is faulty and needs replaced. While typing up his estimate, the ice maker then completes a cycle which we both hear and he looks inside again and proceeds to look and then says that perhaps the line is frozen and suggests that I turn off the freezer and let it defrost. He produces an estimate for the valve repair which ended up being half the price of a new refrigerator. I decline the service and he leaves. When I go back to the kitchen, I notice that the floor has now been scratched and damaged.
Larry M,
Burlington, KYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924386632
1
Tec did not hear the noise I've called about. He looked inside and outside the refrigerator and finally said there are 5 or 6 things that can cause a vibrating sound but he could not determine what it is and then he left.
Mike C,
Gilbert, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765924287957