Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
no show
this is the six time i have stayed home and no one sdhowed up i am going to report this to bbb the news and any one else i can talk to poor business servicde
Deborah R,
Cambria Hgts, NYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012326160
Dissatisfied
The company did not have a good way to address appliances that may be are not working at 100%. The company also wasn't equipped to access my dishwasher even though they had done it before.
Michaelands C,
Topeka, KSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766098789849
Poor Diagnosis and Unnecessary Repair Recommendation
I had a very disappointing experience with this technician. My fridge had an issue with ice dispenser, and instead of properly diagnosing the root cause, they immediately suggested replacing an original part that was still in perfect condition. This would have been an unnecessary and costly repair. After getting a second opinion, I learned the actual problem was something completely different and much simpler to fix. This kind of misdiagnosis shows a lack of thoroughness and raises concerns about integrity. I would not recommend this technician if you value accurate service.
Mohamed G,
Tupelo, MSCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012302581
Wrong fee charged
Reviewing the order after the tech left my home I find he charged $149. This was an insurance call. The bill should have been $100
Larry K,
Camas, WACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012258258
Arrogant and intimidating service person
The tech was very very arrogant. I am surprise you are employing such a service person. He wanted to leave before his allotted time and not help diagnose the noise issue after installing the fan. He was rude with my wife. She felt intimidated.
Santosh L,
North Reading, MACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012229175
TECHNICIAN MAY BE OK BUT SEARS SERVICE OR LACK THEREOF 0/10
Waited in all day yesterday for my appointment between 8am-5pm. Received a phone call from the automated Sears line but not from the technician. Tracked on my computer and saw the technician was one stop away and then the next moment it showed as our service was completed! The automated phone line is a joke to try and sort anything out so I ended up making a new service call for today. This time I received a text from Sears showing the incorrect address which I tried to rectify but then the app was trying to verify via our landline phone. Managed to get in via email but couldn't change the service address. Therefore I wrote to the technician with the actual address via special instructions. I tracked online again and it showed, one stop away, you're the next stop, and finally complete. No phone call/message from the technician. I did receive a SEARS message to thank me. However it now shows the name of the owner of the incorrect address. What is going on? Ive just put in the service order a third time. I would like to speak to an actual person. This is frustrating and time consuming. Maybe Raymond the tech feels the same way Ughhh!
James P,
Viera, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766098745228
My repair is not completed!!!
After 5 months my repair is not completed. Not sure why im getting this to review I've been waiting about 2 months for a part for Sears to come complete my repair and I got a message saying your part has arrived so they schedule me a appointment to install the part so one the technician showed up turns out they didn't have the part and didn't know where the part was shipped to. I hope sears doesn't think they are done with my repair. And also their AI system sucks.
Ulises O,
Gustine, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012200639
Nice Man. Didn't Fix Problem.
The technician showed up on time and was quite pleasant and helpful. Unfortunately, the microwave he fixed worked for one night and then immediately broke again in the morning. Trying to reschedule with Sears was a nightmare that took more than 1/2 hour. And I have no confidence that they can fix this. What they can do is take $250 for 15 minutes of a technician's work.
Marla F,
Cambridge, MACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766066691327
Dryer not fixed after sears rescheduled 4 times
Technician came after 4 reschedules as the previous 3 appointments no one showed up Technician claims problem was fixed after replacement of 2 parts replaced i used dryer about 1 hour later. Dryer did not get hot to dry my towels. Very upset. Problem taking over 1 month. Still not fixed
Charlene N,
Honolulu, HICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766066537775
Not pleased
Unfortunately Mitchell has quite a bit of training left to do. He piled tools on top of washing and drying without putting anything underneath for protection. Left wrapping debris and various other debris on the ground in the laundry room which my dog got luckily I was able to retrieve it. Today's visit took over 3 hours Now I have to be home again tomorrow for someone else to come fix his mistake as my washer will not balance to spin. This is difficult as I run my own business. He did call Treavor for help and Treavor was a big help to him however he was not able to complete the job properly also Treavor gave him clear instructions on what to say about the dryer repair and he did not retain that info. I reminded him what was said he still did not get it correct. Also what ever fragrance he was wearing was not pleasing. I did not enjoy that I had to clean up after him
Michelle L,
Flat Rock, NCCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766066660611