Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Air condition mishap
Sears came out to repair my drip line on my air conditioning unit. When the repair person came I was told to turn off the air conditioning unit so they could do the work. It was working and the house was cool . I turned it off. They did unplug the line. When they left I turn the air conditioner back on it did not work. Now I'm sitting here in a 87° house and can't get anybody to come out until after the weekend.
Douglas G,
Clermont, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781642751201
Two kenmore refrigerators
Nothing was fixed, mini refrigerator broken. refrigerator still leaking water. Gasket is still broken. And the technician left our basement a mess. Took all the food out of the refrigerator and left it out when he left. Very unhappy.
Courtney R,
Colchester, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781560699132
Problem not fixed
Operator was ok but the problem is still there I need help please reach out
Giovanni D,
Stow, MACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781560674504
Still won't work
We've had our fridge repaired at least 5 times and it's still not working. I'm having to buy ice blocks to try to keep my food from spoiling. They order a part and it arrives then they reschedule my appointment because we don't have the part??? It's sitting on my counter. I'm tired of not having my fridge. Why can't they replace it if they can't fix it. What a MESS. Very poor service. I've paid on this home warranty for years and never made.a claim then I go to use it and get POOR service. I definitely wouldn't recommend this company or Sears to repair anything.
Nolan W,
Ammon, IDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781560631607
Arrived late with no notice.
While my AC is working great now and the technicians were very nice, the scheduling and communication were incredibly frustrating. My appointment window was 8:00am-12:00pm, and a text estimated they'd be here by 9:39am. When they didn't show, I tried calling and texting, but could only get automated bot responses. Three technicians finally arrived at 12:50pm with no heads-up that they were running late and no apology. It's hard to understand why it took three people to add Freon—dividing and conquering might help the company stay on schedule. I'm thankful for the cool air, but please don't leave your customers hanging past their service window.
Becky H,
Carlsbad, CACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781560096179
Dryer repair
Not very friendly after the job is done he just walked out, needs to make sure he has customer contact if he can't find anyone then CALL the phone number!
Patricia F,
Salida, CACustomer service response - Patricia , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781559655822
No rooftop service
Did not repair ac unit's lousy lousy lousy no good
Richard H,
Cave Creek, AZCustomer service response - Richard , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781559598985
HORRIFIC AI EXPERIENCE
WHAT A NIGHTMARE. DEALING WITH AI AND NO PERSON. THEN HAVING AI CREATE A NEW DATE WITHOUT MY CONSENT. THEN GETTING MULTIPLE EMAILS WITH DIFFERENT DATES, WRONG ADDRESSES AS FAR AS THE WEST COAST (I AM IN FLORIDA). I FIXED THE DISHWASHER PROBLEM AND TEXTED TO CANCEL, CALLED MULTIPLE TIMES, YET SEARS IS SENDING ME UPDATES, AND ON A DATE THAT WAS NEVER DISCUSSED I HAD MULTIPLE SEARS REPAIR CALLS TO MY PHONE. PLUS I WAS NOT AWARE OF THE $159 AUTOMATIC FEE, AND ALTHOUGH I WAS NOT CHARGED, I HAD TO PLACE $50 ON MY CREDIT CARD BEFORE BEING ABLE TO GET THE APPOINTMENT AM I GETTING THAT BACK? . I NEVER GOT A REAL CONTRACT ONLY AN ACKNOWLEDGEMENT AND THERE WAS NO CONTRACT NUMBER JUST AN ORDER NUMBER SO THE AI WOULD NOT LET ME GET A DATE. SOMEHOW I SPOKE TO A PERSON AND SHE SAID A CONTRACT WOULD BE SENT BUT NEVER ARRIVED..SO SORRY I BOUGHT THIS CONTRACT. ONE MORE TIME AND I WILL CANCEL THROUGH SMALL CLAIMS COURT.
Michael P,
Palm Beach G, FLCustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781301747926
Very disappointed
Technician was not friendly, hardly spoke to us and after 20 minutes or so, simply drove away without telling us anything. He was expected between 7-9am, and although we did receive automated updates throughout the day, he didn't arrive until about 4pm. We believe his "diagnosis" of the problem is questionable and we have contacted another company for service.
Ann P,
Columbia, SCCustomer service response - Ann, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781301476434
Gary was good, Sears was not
Gary was good, he try to help us to get the air conditioner fix, but we had trouble with Sears. There is not communication with Sears and the Customer and is not willing to even help or when they do wrong information is given. The air condition is still not fix and Sear will not do anything but ask for $10,000 to replace. We are seniors and my wife and I have medical issues and we need the air. Sears does not want to do anything except get money from old people. We would not recommend getting a home warranty from Sears.
Carol H,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781300505210