Central Air Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
229
Average Rating
4.5/5
No satisfactory
The man came out to change the part and now it's not blowing cold at all we need to get this fixed please So could you text me to send some one out asap Not happy it's hot and we don't have a working a/c unit It sounds like the compressor is not coming on
Laurie D,
Coden, ALCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1754689202272
Very Rude People
After 4 visits they could not fix my AC,Excuses.100 degree out side,WOW What a cheap company
Farasat& C,
Dumfries, VACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1754005966324
Missing in action
Technician have not arrived yet for said appointment. Have not reached out to me for a specific time
Ivory H,
Munford, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753912338625
AC Repair
Never Ever deal with Sears Home warranty,All kind of excuses to avoid repairs,NO tech: came to my property and submit bill to home office,What a cheating.Really Upset.Has to cancel my warranty.Bad Choice of Sears and really Bad experience.
Farasat& C,
Dumfries, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1753833346569
Useless waste of time
Just wasted $150 to get a $2000 quote to fix an air conditioner. He was barely here for 15 minutes. Never using this company again.
Christina W,
Monticello, NYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1753219907333
Bad experience
Worst ever, incompetent with not any knowledge of her job.
Louis W,
Baton Rouge, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749072982452
A/C HVAC
there were 4 different technicians that came to review the unit. We ordered and paid for parts and labor, to find out that none of the technicians were qualified to do the repairs on the unit.
Benjamin H,
Stafford, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740699082979
ZERO RATING!
Your technician refused to service the a/c once again. This is the fourth appointment I have scheduled. I have had it! As he did the first time, keeps talking about the serial # When Loretta scheduled this fourth appointment, she assured me you guys had all the information. I'm not sure why your technician REFUSES to service my a/c. On my email I stated what a waste of my time and money it has been to schedule 4 APPOINTMENTS AND NOT GET ANY SERVICE. I expect a call IMMEDIATELY! And please find out why your te inician refuses to service my a/c!
Rosa O,
Bronx, NYCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725745058976
3rd Time getting this guy with no help.
This is the 3rd time getting this tech to look at our Wall Unit, 1st time he came showed up and said he had to reschedule for an HVAC tech for later in the week. 2nd time same guy comes back, no HVAC tech, he does the report for our home warranty not knowing what he was talking about calling the wall cooler 240volts when i Saying the our wall unit never worked when it did work. We have multiple contractors, our realtor and others who can vouch for it working when we moved in. Every contractor who came into my house commented how good our wall unit work. He gets our claim denied for lack of knowledge and writing a false report. This was back almost 2 months ago. After working with home warranty more we finally get scheduled with a HVAC tech for yesterday he calls, and says he needs to reschedule. So we rescheduled for today, and thinking I was getting a HVAC tech, they sent this same guy who is a utility guy, he comes in saying he already did a report for this house. I'm not sure how this tech would assume the wall unit was not working before we moved in when it very much did. If I could rate this tech 0 stars I would. This tech has been nothing but a issue for us trying to get AC, having a 1 year old child who doesn't take the heat very well, this has been a nightmare.
Andrew S,
Pittsburg, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723844491717
You don't care about your insurance customers.
James was assigned to my job but he is not qualified to work on HVAC which is my problem.
Edward Dyckman,
Daniel Island, SCCustomer service response - Dear Edward thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722029077070