Central Air Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
229
Average Rating
4.5/5
2023 A/C annual check-up
A very personable service provider and representative for Sears Home Services, he inspected our 23 yr old window unit's fins and interior and marveled at its durability and efficiency. I had hoped to get a more thorough cleaning to address the musty smell at start up, but Roberson suggested I do that myself next spring by pulling out the entire cooling unit, which he did not.
Steven J,
Fairfield, CTService
Patrick was punctual, courteous, and efficient in repairing my unit Thanks Patrick!!
Lonnie H,
Beaumont, TXThe service of the technicians is professional, and very goo
The service of the technicians is professional, and very good service, but they are not honest when reporting to the Sears company. Sometimes they do not want to report that the equipment cannot be repaired, for fear of losing their job.
Anibal A,
Deltona, FLSears does not have adequate support
My review is on the entire customer support experience. Not specifically the tech who is only hired to do repair. Shane S worked on the unit sent reports, made multiple calls to senior tech advisors who sent other reports. He was in the house from 2:30- 5:45pm. I was told they could not just order a replacement, they had to exhaust all measures of repair and then at that time order parts. Stated that there are many things wrong and multiple parts had to be ordered. He did tell me that after it goes to that department it could take anywhere from 5-12 days. IF none of those are available then it will have to be sent to another department to work on a replacement; I wanted them to know that my AC started having problems on 07/09/2023. He let me know there is not any record that Best Deal AC came to my home on 07/27/2023. NOW I would like to state that the third-party contractor as well as the Sears technician did their jobs and both stayed to attempt to take care of the issue. Due to cost I guess you have to go through a check and balance routine to prove that the AC is not working and that is why they had to send the Sears contractor and not take the word or recommendations of the third-party contractor. However, they both came up with the same results. So, this is where we are at this point. As of Wednesday 08/09/2023, it will be exactly a month that I have been without a working AC. They could not give me any type of estimate of WHEN a replacement would occur. I am over 60 years old with health challenges and it is the hottest month of the year. I live in Dallas TX and we are under an excessive heat warning. There is a very good possibility I will not have working AC in my house for over a month or so. We have experienced over 10 consecutive days of dangerously hot three-digit heat in TX (heat advisory) and this is definitely a health hazard.
Johnnie F,
Dallas, TXUnhappy Customer
The technician states there's nothing wrong with the system, if the system is not cooling and you have to top off antifreeze, in order for it to work then there is something wrong with the system, and I'm no technician. It sees he gets very irritated if you ask him a questions. I told him we have the same problem usually twice a year where they have to add antifreeze. I told him I will be discussing this with the warranty company.
Wilma W,
Hampton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1719956405858
Meddling svc due to poor management
Technician arrived 2 hours later than the initial 4 hour window. Despite my providing information on the website, it was clear neither he nor anyone had reviewed it. Technician arrived totally unprepared. Diagnostic cash grab only.
Al T,
Westbury, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718657711105
AC maintenance
I had originally made an appointment, I asked the person on the phone to please be sure, and have them send to people to pull out this air conditioner. when the service technician first came, he informed me " we don't do that anymore. It's incumbent upon the customer to give us access to the unit." I informed him of my original request. I then offered to have my neighbors pull it out for him. He made a couple phone calls and said I have to bring in an air conditioning specialist. I'm not a AC guy I'm really a refrigerator guy. One week later, two technicians showed up. They pulled out the one in conditioner, but made quite a mess in doing so. They left black marks on my wall from their hands. The Kenmore air conditioner still makes a lot of noise. So I'm not too happy with the service I received.
Steven H,
Orlando, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696541438506
Repair in wall Air Conditioner
On August 8, the repair man came to repair my in wall air conditione. He said he had to take it out of the wall to repair and needed someone to help him take it out of the wall and would have to reschedule so he did for August 11. On August 11 he called around 8:30 am and said he can not come since his manager said they cannot take it out of the wall that I would have to get someone to take it out of the wall then he could repair it and then I would have to get someone to put it back in the wall. I have not air for over a month on this air conditioner. Why did Esaus wait til the day of service to notify me . Very unsatisifed with the service of the agreement that I have with Sears.
Anthony D,
Philadelphia, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691788711387
No one showed up. Cancelled by technician?
Technician did not show up. Technician Called could not understand everything he said except for do not work on AC, then said something garbled and hung up. Then get text that order was completed. Deductible prepaid. Called Sears very hard to do, keep getting an AI computer.Several calls and hours later. Finally find how to get a human. Still 10 days later and up to 4 so far appointment dates and being billed the pre pay deductible again, Appointments being cancelled by technicians, who are not showing up and getting texted order completed. So now have to start all over again to get appointments and credit for payments ? ?
David P,
Miami, FLCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1761860860942
Call
He came at the wrong day, would not answer my call
Robin S,
Mobile, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755909129817