Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Very unpleasant and rude
Tried to convince me that I should replace my washer and buy a new one. He asked why do you want to spend so much money on an old machine. I thought it was very rude. I would give him a -score if I could.
Sharon M,
Irvine, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941862667
Service
He called me and asked me was I having a problem with refrigerator. I told him no. I asked him was he going to do. He said probably clean the coils and could I move it forward and was thing's on top. I answered yes to both questions. I asked when I made the appointment what was the maintenance schedule. He stated all he was going to do was clean coils. Said he could show me. I told him I could clean coils. So he never came to house. I thought he would make sure it was running correctly and check temperature and ice maker and install new water filter. I need another technician to come out truly service this refrigerator. Do not send this same guy out here. Need supervisor to contact me or customer service.
Kevin M,
New Castle, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728942317325
Horrible person
This man was horrible. Very rude to us. He tried to sell an extended warranty and told us to lie about weather things were in working order. Also gave me his card and said he did side jobs if we ever wanted him to come back. He was very aggressive wanting us to spend more money to fix this old refrigerator than it would cost to by a brand new one. We asked him to leave. Then he sat in his car out front of our house for quite a while. I have his card for side jobs if you would like it
Cheryl M,
Castro Valley, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728509343862
Washer's problem isn't solved
It has been taking 2 months back and forth visiting by 4 techs but still can't solve the problem of my washer. The parts of the washer have been ordered 2 times and I was told they were not the ones it needs. The techs came and gone 4 times. But no one told me what is going on.
Larry L,
Secane, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728510587462
Washer Broken
Our Washer is still not fixed. The repairman came by and adjusted the balance underneath the washer. But the vibration and constant pounding during the spin cycle is still broke. The inner tub is very loose and loose. Can a repair person come by and do I need to set up another appointment?
Dan S,
Erie, COCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728423757946
Refrigerator repair
The tech showed up appeared like he didn't know what he was here for so the job didn't get done supposed to call his supervisor that was at 1 o'clock that hasn't happened so his review is the one until something comes up better
Vernon S,
Norco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728077650508
Not a happy customer
Left my laundry room a complete mess with dust from blowing out the line that was a little clogged. Didn't bother telling us that we should remove all items before he started, plus he could have at least shut the door so the dust didn't go out of the room. We are elderly and our ceiling are 10 feet tall. I have to hire someone to clean the top shelves and ceiling. He was in a bad mood when he arrived and mood didn't get much better when he left.
Unhappy customer,
Oklahoma City, OKCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727905061388
Incompletion of work
dumped the job once they realized more work had to be done. Man said there was a carbon monoxide leak, turned my heater off. He said he would come back and calibrate. Finally send a text to my wife stating we had to call Sears back and reschedule after talking to his boss.
Nancy J,
Gainesville, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727386200475
a turning on my furnish
My thermostat is not working now. it was working before the tech came out. I don't know why the tech can not check it out without me paying for them to come out to check if they did something wrong. I think Sear's service is not helping their customer, but to get all the money they can get from you. I wouldn't say I like the idea they want your credit card number first before they come out to repair.
Joyce N,
Westfield, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727301595955
Customer service misrepresented
I specifically requested for someone to come out to disinfect and clean my ice maker and check to make sure everything was good.. The lady on the phone reassured me that they always do a thorough job disinfecting as well as making sure everything is in working order. The gentleman that came to my home was very professional and made sure that everything was in working order. But he explained to me that they DO NOT disinfect or thoroughly clean your ice maker. Disappointed that I was misled and paid money for someone just to clean out the bottom of my fridge underneath the actual fridge and that there was no disinfecting going on. I gave one star only because the gentleman was professional and honest, unlike the lady on the phone.
Lisa B,
Azle, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727145627666