Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
review of eric
Eric did a wonderful job. He was quick and efficient.
Ken&mae A,
Maxwell, IACustomer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on 1731795903207
Michael was very efficient and gave some great advice too!
Michael is an asset to your Sears Repair Team. He was very good!
Pasquale P,
Oxford, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1731623563205
Sorry, I don't know what you are looking for here
Kevin was very knowledgable, helpful and efficient. I was very frustrated that it is not possible to speak to someone to resolve scheduling issues.
Marilyn B,
Rochester, NYCustomer service response - Dear Marilyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1731363660351
Problem not fixed
Technician charged the diagnostic fee and closed the ticket. Problem still exists and now I can't get him back for a week. Thanks a lot.
Mark H,
Valencia, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1731104932662
Maintenance check washer dryer
He did maintenance check Igor washer and dryer in 10 minutes please confirm if this acceptable time
Maria P,
N Miami Beach, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1730846203017
Had to call Sears back to make another appointment
I paid for a full maintenance on my dryer which I was told included an exhaust maintenance. The tech said that it wasn't included and didn't do it. Since I wouldn't sign up for the warranty program he was in a rush to leave. Ever since the maintenance now my dryer isn't drying correctly. I now have to call Sears to send someone back out.
Emily,
Bound Brook, NJCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1730755766857
Maintneance contract
Frank went to our Refrigerator/freezer and realized he was here for the freezer only. Look for the serial number, and finally found it. He ask if the freezer was working, told him yes. He went on his way, never checked anything.
Carroll F,
Georgetown, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730410669639
Washer
Turned on washer and nothing else no information given about how washer is doing
Jess S,
Northbrook, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1730324882361
trever - technician
Technician was polite and did a thorough job checking the treadmill. However he left a part on the floor, so I don't know if it will affect the operation of the unit.
Judy R,
Indian Trail, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1729804720141
CLEAN & maintenance of kitchen and laundry bundle
Frank was very cordial. He explained that he was not "going to clean" my washer/dryer and refrigerator. The reason for my acquiring your service was to have my appliances "cleaned". I already know they were in good working condition! Therefore I was mislead by your advertisement and I consider this to be FALSE ADVERTISEMENT! I will never secure SEARS services again for fear of non compliance of stated service! VIVIAN METOYER
Vivian M,
Round Rock, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729720498115