Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
NA
My visit was for a refrigerator, freezer, and water heater. It was scheduled between 8 to 12. I never received a call that the technician was not going to come. It was very frustrating because I got the day off. Then I get a call around 5pm saying the technician was coming over just to maintenance the refrigerator. I told him thatvit was for three appliances. The technician said no that it was only for the refrigerator. He arrives at my home without a notification and I canceled when he was here because I needed to leave. I am very upset at this service. No stars
Bianca V,
Seeley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737672259195
Microwave maintenace
David was sent for maintenance of my microwave and I don't have a microwave purchase
Carlos G,
Winter Park, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736294667398
Maintenance plan
Very unhappy because I got no callback to repair my washer and dryer
Lynnette K,
Sahuarita, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735347495797
Maintenance plan
My appliances were not fixed. No one has called back with a maintenance repair.
Lynnette K,
Sahuarita, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735347474384
maintenance plan
he just said my washer and dryer needed some maintenance that he would reschedule a maintenance. I've received nothing but the runaround.
Lynnette K,
Sahuarita, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735347449379
Very unhappy
He did not clean anything and was only there for about an hour and I did the kitchen and washer bunble didn't take the coupon I had either. Will not ever use again. The plastic ring is not stained i took a white rag and wiped it there was still dirt that came off it I don't think he even tried.
Casey,
Williamson, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735000054800
washer service check
I didn't appreciate the mess I had to clean up after Jeff checked out my washer. Water all over my basement floor. Using many of my towels to clean my basement floor.
Jacqueline Q,
Colchester, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734994781943
Sears Sucks and this is Fraudulent
Technician never showed up and fraudulently signed the work order to close out the ticket
Kevin J,
Parker, COCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734042862771
Disappointed
Having waited all day for the Washer checkup, I discovered the invoice had the wrong phone number. Thus, William cancelled out the order. I realize it was not his fault but in house was. That is not satisfactory since the arrangement had, to my knowledge, the correct land and cellphone.
David S,
Clinton, MSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733957482227
No show
The tech for my dryer called this morning gave me a time then no showed
Bruce E,
Copperas Cove, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733871596538