Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Poor job
Didn't bring cleaning products to do a washer cleaning. He used our vinegar and ran a clean cycle… was here for about 15 minutes so the cleaning couldn't have been very thorough.
Nicholas L,
Arlington, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1746307938122
Worst service ever. Sears is the worst.
The technician looked at my washer and said that my periodic leak was caused by a faulty boot. He didn't do any diagnostic work just watched the washer run through a cycle. He said that he was ordering a new boot for me and showed me something on his phone which he said was the order. It was supposed to be shipped to me within 2-3 days and then I was to call for a repairman to install it. When I hadn't received it after 2 weeks, I called Sears and found out that he not only didn't order the boot but he closed out the ticket and said there was nothing wrong with the washing machine. Worst repairman ever, completely unethical and unfortunately he was training another repairman who he just trained how to do no work and lie to and cheat the customer. I had to call Sears and get another repairman to come out to look at my washing machine for the leak issue.
Janet G,
Hawthorne, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746223939002
RIPOFF
Horrible. Waste of time and money. Will not call them again.
Abel A,
Garden City, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746049047270
Horrible services
Poor customer service. The representatives are misleading with the information provided. Seats needs to improved the level of service provided.
Conroy F,
Phillipsburg, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745026423897
Maintenance in my refrigerator
Was scheduled for 1 to 5 came at 5:30 was here for 5 minutes
Victoria A,
S Pasadena, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741728901168
A Bad Experience.
Cornel worked on the central air unit for 2 minutes. I am not confident that it was done thoroughly. He said that the electrical was fine & the pressure could not be measured due to the cold weather. Whatever that means. I hope my central air works this summer. I will say some prayers.
John Spadafore,
Glendale Hts, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741396364958
Sears
Not good would not turn on the dishwasher to check for the noise it is making so my noise was not fix and would not take my check I am very disappointed
Stacey M,
Valrico, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741396079563
No Show
The technician never came. He was expected at 2:18 and then that time changed to about 3:14. Scheduled service was not performed.
Calvin M,
Tampa, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869934939
Lies
Nobody was at home and the technician said that he serviced the items he was supposed to fix.
Michael N,
Grafton, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740611401473
Great service
Great service, on time, very knowledgeable, took time to answer my questions, and explained everything he was doing. How can I get him to be my technician every time??
Mary H,
Lancaster, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740610404568