Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Furnace service
He complaint again about having to go in my attic to service my furnace in August. He said you couldn't wait until later in the year. I enough problems with sears not fixing my refrigerator. 4 appts. 4 technicians, still not fixed. I canceled the next appt. I buying a new refrigerator. I've had sears extended warranty for over 25yrs. I told the furnace guy I'm canceling sears. He said you said that last year. I did. I've been so busy with repairs around my house I haven't had time. I do now. I'm definitely getting another home warranty company. I give him no stars. I have to have 1 star to submit this.
Charolette S,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754352660713
Incomplete Job
The technician that serviced my A/C today did not go into my attic to check in the blower motor, check the drain pan or inspect my evaporator. I have had my A/C serviced every year since I had it installed 5 years ago. The tech always spent at least 1 and half hours servicing the whole unit. My tech today spent about 30 minutes total.
Wednesday K,
Whittier, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752097270360
Service was not good
He came and put the gasket on and adjusted the level of the refrigerator he did not ask me to use my dish soap to wash his hands nor did he clean his mess after he finished now I seem to recall when the work is completed they take the old parts and dispose of them he left it on my kitchen floor that's not good customer service
Fredric D,
Compton, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750801382418
Appointments
When a customer makes an appointment & makes arrangements to meet the technician. You cant just cancel without letting them know. That happened with me 3 times. The summer is half way through and I have no AC running. I paid over 15,000 for these mini splits. I need someone to come out and repair the leak in the hose outside. This is ridiculous.
Angel B,
Reading, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750455548150
Not helpful at all
I was suppose to have a repair on the refrigerator but he couldn't do it. Only does checks, no repairs. Complainted about his back. Don't know if he was telling the truth or didn't want to look at the refrigerator.
Deveria B,
Bloomfield, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750111208825
Air condition maintainence
My scheduled time was 8 to 5. I got no communication during the morning or early afternoon. I started to call the company then I get an email saying that he would be there for him 3 to 6. Well I had already blocked off 8 to 5 I think nine hours is a little excessive when he did arrive. He did not call First nor did he call ever and he was about to leave when my daughter ran out and caught him. He was at my house a total of five minutes and told me my air conditioning was fine. I don't believe he did a full inspection.
Jennifer G,
Van Buren Township, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748649135072
Ac tech
Excellent service. Arrived on time completed job. He explained findings. Very Pleasant to deal with. He's a keeper.
Nora H,
Tempe, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1748555335186
Clean Lent from Dryer
This was one of the worst experiences I have had. I requested a dryer lent clean out. The tech arrived to inform me that he did not have the equipment needed for this task. I think he thought he was here for something else, other than the dryer lent clean out. When he opened the machine he stated it looked good to him. I am the customer and I requested this service for MY dryer. He asked if there were any other issues with the machine, I replied NO. He checked the power button, which was fine. I requested a lent clean out, I know everything was fine. After he left, I received several e-mails: #1/e-mail with a signature which stated it was my signature, I did not sign anything and this is not my signature, did he forge my signarure? #2/e-mail payment receipt cost showing maintenance cost (over 650.00) and labor cost (198.00). What was this payment for? The tech did no maintenance and no labor, so what was the cost for? I know my Sears Plan is paying for the service but what service? The tech did NOTHING! If I am misunderstanding the e-mails forwarded to me, I apologize; but if this is what it appears to be then somebody is being charged for something that was not done!!
Edna H,
Houston, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747864491019
Unsatisfactory Cleaning Job
Booked a clean and tune up for my washer and dryer and the technician didn't clean the drum or gasket which was the main reason I scheduled this service. I will not be using Sears again and would not recommend others use this service.
A Miller,
Afton, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1746914611186
Investigate problem with electric dryer and solve problem
Very knowledgeable, explained problem to us clearly and informed us what it would cost. Pleasant to work with.
James Q,
Mt Pleasant, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1746834833549