Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
No service
Service to my household heater was not available because I DIDN'T HAVE AN ATTIC LATTER! AS A RESULT MY HEATER WAS NOT SERVICE ED!!
Lorenzo W,
Selbyville, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1760485652863
Poor duplicate service
Tech 0282509) did PM per Maintenance contract. He stated the Inducer Assembly needed replacement. He said he couldn't order the pary but instead I had to make a new repair appointment. It will take 10 days to get a new repair man to come to my home to find the same problem the PM technician discovered on 10/11/25. Once the repair tech comes out on 10/21/25, he has to order a replacement Inducer Assembly. It will take another couple weeks to order the new assembly and come back to install it. Hopefully the tech will bring the part on the 10/21 appointment but probably not, even though the PM appointment # 000708412919700 already diagnosed the problem. This will probably mean 3 appointments over the course of a month to solve the problem!!
David S,
Silver Spring, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1760477476253
Furnace PM
Technician only spent about 10 minutes on the PM. I've had PMs done many times over the years and usually takes about 1 hour.
Jeffrey C,
Westerville, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759527240841
That person is to rude , also he ask to my husband , where
Where are you from : and my husband answered, From Mexico ., and he said hooo you lucky Fir the Ice ., also he got mad because my daughter and my husband talking in Spanish , he got mad and still rude told my daughter are going to saw me until finish my work , that's unacceptable that kind of of crazy mental people ., also he lost one of the parts of my dryer I don't want anymore, please you are responsible for the bad people in my house
Sergio F,
Beaumont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759364872594
Washer repair Appointment
Terrible technician.. didn't show up, did NOT repair my washer, but, send me an email of receipt of his labor. With my fake sign. Didn't communicate at all…!!! You need to send a better technician that likes their job!
Rhoda M,
Hudson, NHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757970805779
WORST SERVICE TECH EVER!!!
I requested a service call on my 5 year old GE washer using the warranty I purchased. I was told he would be here between 8am and 5pm and would call first thing with a time of arrival. Didn't receive anything till afternoon with a 1pm time of arrival. He didn't arrive till after 4pm. He came in the door with an attitude and denied there was anything wrong with the machine after I described the issue. He didn't check anything or clean anything inside. Whenever I tried to speak, he would interrupt and kept telling me to read the owners manual. When I said we did but I'm physically unable to repair a washer, he just kept getting louder and louder. When I asked if he would speak that way to his mother, he replied he would. So after arguing for 10 minutes, I gave up and told him to just leave. He did nothing after we waited all day for him to get here. I will NEVER buy another appliance from Sears.
Cara S,
Knoxville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757377279045
AC tune up
HAI T WAS A Worst ever technician, HE HARDLY GAVE 10 MINUTES, DIDN'T CHECKED ENTIRE MACHINE; ABOUT RUSH; SUGGESTING EXPENSIVE SOLUTIONS AND TOP OF IT; HE PUT THE POWER SWITCH AT "OFF POSITION" AND SHUT THE MACHINE COVER; WHICH WE RECGONISE AFTER 1 HOUR FROM HE LEFT; WHEN MACHINE DID NOT START AUTOMATICALLY. WHEN I CALL HIM; HE TALKED SO ROUDLY AND KEEP DENIED WHY MACHINE NOT STARTING; PL REMOVE HIM FROM YOUR LIST- DISAPPOINTED CUSTOMER; THANKS DISHANT MEHTA
Dish M,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1757373602459
Service failure
Refrigerator was working but subpar when they came, but not working at all when they left! They said wait 48 hrs, but still not working.
R J,
Fairfax, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755553764432
No star
I never seen or talked to the Technician. He never ring my doorbell came into my house.
Bonita G,
League City, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755306455308
Service
First notification said his arrival was 8.56. I heard nothing more and finally contacted the switchboard who were very helpful. He then called at 2.28 saying he'd be here in ½ hour. He arrived at 3.30. By this time I'd reorganized my day so it didn't matter except its a very slipshod way to treat clients. If he'd only notified me this morning I would have given a 2 star rating. His speech is very difficult to understand
Frances R,
Blacklick, OHCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754603472668