Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Your technicians are liars
This is the second time one of the technicians lied and said that no one was at home. I turned on my porch light and have two cars in the drive away amid he still lies anyway .. WHY do you all do that !! Again I gave up an w tore day for this crap!!!
Karen J,
South Holland, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764629492647
Worst service
In 5 minutes everything is done there was a dust he told me he will charge $69 he didn't even check thermostat which I was told from customer service representative over the phone and so many other things too nothing happened
Bilal K,
Hanover Park, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1764629416052
Rude
I felt that the service person was rude. While he checked my washer he did not clean it like the last person. I told him that the dryer was making a noise. He only checked the temperature and said it was fine. Please don't assign him toy house again. Thanks
Trantina W,
Fort Washington, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764629897867
Poor service
Did not complete the full cleaning and would not put in order for damaged part needing replacement.
Joshua W,
Mililani, HICustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764111895179
Furnance
My furnace guy never showed up even though I received 2 texts saying he arrived
Beth H,
Troy, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764109307907
Repair fridge
Tech was very knowledgeable and experienced, however my refrigerator was beyond it life expectancy.
Michael F,
Cayuga, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763159100281
Poor experience
Technician Albert was 2 hours late than the track time he is a rude man with no experience He not even aware that furnace has 2 filters He refuses to change the filters when I got the spares and end up I have to change them myself Very bad experience which unlikely with seares home warranty
Elhassan E,
Hazlet, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762469684637
Service provided by Brian
Good Afternoon, Brian arrived a few minutes before the schedule time, which was ok. My dad was there to let him in. I arrived shortly to discuss the furnace issue. Brian proceeded to inform me that I should have contacted repairs, but I wanted to get an assessment of the problem before. He was short and provided no additional guidance of what was going on with my furnace. I was expecting a little more professionalism from him. Thank you
Timothy H,
Warren, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762383915803
Furnace Techincian on 10/24/2024
The technician arrived on time. He quietly and methodicially did his work. Before leaving, he told me that everything looke good.
Mary J,
Fort Washington, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761602454924
Not good
Technician gave multiple arrival times and did not show up on time for any of them. Performed a basic line flush and left, but did not fix the underlying problem. Do not recommend.
Brandon W,
Austin, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1760564771618