Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Maintenance of Refrigerator
Samuel was very professional and answered all questions. Gave suggestions for loading freezer.
Junious B,
Tallahassee, FLCustomer service response - Junious , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1784326403237
Very poor
The tech got to my house at 6:25 and was pulling off at 7:05. I have used Air Specialists in Pearland for at least 10 years. After seeing your ad I decided to give it a shot. But after today I will never use or buy anything else from sears again. The service tech spent about 15 minutes on the outside unit and came inside and may have about 15 minutes there. Before he left I walked around back to check the outside unit and there was a puddle of water on the outside of the unit. It is o way he could have unscrewed the plate and checked it. When he was in his truck writing his report, went out to his truck and asked him if that was all he was going to do and his response was you get what you pay for. I just shook my head and walked away. Every appliance is my home is a Kenmore product. Before Sears closed its doors, my refrigerator, washer and dryer, hot water heater and range, car batteries and all our vehicles were serviced at sears, tires purchased also. After today I will never purchase or recommend Sears to anyone again. Very disappointed.
Russell S,
La Marque, TXCustomer service response - Russell , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782769428381
Great technicians/Terrible AI comunications
The technicians that come are great. However, Sears Master Agreement is a total rip off. When you call for an appointment you get a person you cannot understand due to the thick accent. Then, day after day an AI chat bot will postpone your appointment. This can go on for weeks. Originally we would schedule our technician visits for the same day for 6 different appliances. Now we have 4 appliances and have to be home 4 different days. Our furnace went out and should have been covered but we were told we had to wait days before a repair could be made. Our pipes would have frozen so we had to bite the bullet and pay out of pocket for a replacement. Same thing happened with our water heater. If you have an emergency, you can't get past the AI chat bot to explain the problem. Why pay thousands of dollars for protection if you cannot get repairs? We will NOT be renewing this service agreement.
Michael R,
Cincinnati, OHCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780698069251
No STARS for Sears
Terrible service! Doesn't know anything about anything, never has any supplies including a step ladder or shop vac- had to use my personal home supplies! Never knows what to do or who to call. I'm canceling this warranty when I can speak to a live person!!!!
Sarah S,
Palm Harbor, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1780435706137
Incorrect billing
Preventative maintenance was incorrectly billed. Technician indicated that he could not correct the mistake.
Jennifer N,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780089806106
Incorrect billing
Preventative maintenance was incorrectly billed. Technician indicated that he could not correct the mistake.
Jennifer N,
Oakland, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780089767843
Service Trane
Told me there might be a leak but didn't check for a leak anywhere. Just told me there might be something blocked but didn't check anywhere. Said I'm low on refrigerant but didn't do anything about that. Also didn't have any parts in his car. The unit doesn't get cold enough!
Jose J,
Cicero, ILDishwasher repair
Did not seem to know what he was doing. Pulled a piece of cabinet trim off. Was not sure which line was drain. Assured us that drain was working. Ran a cycle after he left and it is not draining. Entire bottom of dishwasher is full of water. Did not address or fix the problem. Do not recommend this "service " to anyone.
Marsha S,
Tupelo, MSCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778794107461
A/C Tune up
Joshua was very nice and this review id not a reflection on him rather the misleading service by Sears. I was told that I get A/C tune up for free as part of my protection package. There was no "Tune Up" no filter check or change, no gas level check, etc. It was just a visual inspection of units which was a waist of time for Joshua and more so for me as I had to stay home all morning and the service that was scheduled for 9;30 AM was finally delivered at 2:30 PM
Abe F,
Houston, TXCanceling service
Signed up for the program last August and had a few things serviced through it. Wasn't the best experience with all the AI bots but was sticking with it for the annual furnace and HVAC "services". For the HVAC service there were several issues. Upon arrival, the tech says he's only going to "service" one unit even though I have two and both part of the warranty. Then he gets annoyed that I don't have bleach and says I'll have to do that part myself. He did not clean or service anything, all he did was tell me all the issues with the inside and outdoor unit, said none of them are covered by the warranty , then left. Total waste and borderline scam. Will be cancelling warranty program ASAP.
Andy F,
Baltimore, MDCustomer service response - Andy , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777932180792