Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.8/5
What?
This is interesting, because Peter D actually never did anything. He never even came into my house. If he showed up at my door, he never even knocked or gave me an opportunity to let him in. I was home all day. I am totally done with Sears.
Marleen K,
Fort Myers, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1721338097793
Technician Never Shows Up-Sears Protection Plan is a SCAM!
The technician never showed up even though I received an email that the technician has arrived. This is the same problem I had with Sears Master Protection Plan when I lived in South Carolina. I thought it would be different in Maryland with more subcontractors available for Sears to use. I will never buy another service plan from Sears again! When you call their customer service, you get someone of asian descent that you barely understand and they are no help. They simply reschedule your appointment and the technician doesn't show up on the new date either. I contacted VISA to request they pursue a refund since I paid for the plan on my credit card. Sears Protection Plan is a SCAM!!!
Curry,
Waldorf, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721078956916
Refrigerator repair
Technician diagnosed the problem as a plugged water line. He "cleared" the line. As of today, 7/11/24, there is still significant water collecting under the bottom most drawer.
Kathleen S,
Buffalo, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1720735157202
Technician, not a repairman
Debating Argumentative Not a listener Could not get a word in My home number obsolete! Did not check motherboard, hoses, electrical
Gwen V,
Honolulu, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720733838981
I did not meet Abdul
Xer was the technician that fixed my washing machine. Abdul was not involved.
Cheryl S,
Sacramento, CACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1720301051540
Tech Ethan never showed up
The Sears technician, Ethan, never showed up! Why was my appointment cancelled?!
Debora M,
West Chester, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720215151436
Annual maintenance
Not the best service today. Other techs were amazing but today it was just not there.
Val,
CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720046775392
Dryer
Unfortunately, I cannot give a good rating. He was so busy telling me what he could not do; I felt he couldn't do much of anything. He changed the wheels around the dryer drum I guess, but he says it may still squeal a bit if overloaded. Well, he left the wheels, they don't look worn out. But he didn't reattach the vent from the dryer to the wall. He didn't fix the door that is scraping because it wasn't closing properly. he didn't push the dryer back in place, but that is because he didn't attach the vent! Then for washer, I was told he would give a yearly cleaning, and he said no, he was only to check to see if it is running properly which he said it did, but I know it doesn't pull the soap down into the washing machine as it should. I asked him to look at that, but no, he couldn't. And he didn't clean the machine at all. I won't call sears back again. You were once a great company; don't know what has happened to you now.
Vicki P,
Eatonton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718918594913
Fridge maintenance
This technician was so rude, disrespectful, & very unpleasant. He had an awful attitude the minute he walked in my front door, felt like I was a disservice to him. Seemed like he was mad at the world, angry to be here, & clearly brought it to my home. He was in & out in 10 minutes.
Sandra P,
Addison, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718832542044
Great employee
He was very friendly over the phone my daughter dealt with them and very knowledgeable looking out for my well-being in my pocketbook good person to have in your company I hope I get them again on my next service call
Juanita K,
Sandston, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1711660702352