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Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Not the best
I had arranged on 7/17 for a tech to inspect both my covered washer and dryer this morning 7/18. I specifically requested that both be done on a single visit. The tech who came was adamant that he could not inspect the washer, only the dryer, and was very unpleasant to my wife about it. Finally, he did ensure that the washing machine also was functioning properly. He could benefit from some coaching in breaking bad news diplomatically.
Michael Mulcahy,
Alexandria, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721347471508
Unsatisfied customer
The technician didn't have the needed part and left in the middle of the service call to take an hour lunch break. No sure how that is keeping the customer satisfied when this customer works nights.
Shannon P,
Hampton, GACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721251977580
Washing machine by samsung
The price was really weigh too high us , was not what we had expected , it really caught us by surprise , ridiculous price !!!
Wayne Y,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1720560404277
repair of dishwasher
Service people who came were pleasant, and did good work. Getting a service person to come and do fo;;ow up repairs on our dishwasher VERY POOR - that is no one has come yet though there have been 3 appointments scheduled so far with no response. Parts to repair the dishwasher are still sitting in our living room in the boxes.
Roland F,
Lake Bluff, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1720561243898
Excellent
Very nice work
Fred B,
Corte Madera, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1720046685064
He changed to me in her halfway through
At the beginning his demeanor was very different than at the end. I think it was because he thought I was recording him halfway through but I was just holding the phone to my chest as I have severe nerve damage. Regardless even though we became so at friendly at the end that was his start he did not want me to come out and watch him and when I did he claimed it was all fixed and done and wanted me to sign it before he even checked the pressures or took it apart. I refuse until he did the work and then I came out there with the phone to my chest just because it hurt my hand and I have serious nerve damage as recently diagnosed by John Hopkins hospital. He then proceeded at my request to try to check the pressures but he didn't as he wasn't sure what was wrong with his equipment he said but it didn't show any pressures. He then hooked it to the second machine and it didn't show any pressures. Therefore he couldn't have shown any of the work done in the beginning when he wanted me to sign the fact that there had been done. He said this was because of the system the way the system signs the software but that hasn't happened in the last 12 years so I don't know. Maybe this offer has changed in last 12 years but he was successful and having me sign it after he thought the recorder was on or at least I think he did I can't prove that was a case. I signed it after each machine as best I could. My hand was shaking. After he finished checking the second machine that the pressures worked and got that working you change it to the first machine and then all of a sudden the pressure was able to be measured. He said at 72° anything over 100 is acceptable. I don't know that that's true or not but I do know that the last person that was here said there was a leak in the second valve and needed to be checked in very hot temperature is to see the pressure causing the condensation on the valve. At least that's what I remember. He was a very informed and smart person working on my ac.
Michael B,
Haymarket, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719524196707
HVAC maintenance
Tech late beyond appt window He did not have a water hose in order to clean my filters. He did not clean up his mess before he left I think he was in a hurry to be done for the day
Jim P,
Long Beach, CACustomer service response - Dear Jim thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1718054204154
Lack of washer experience
He did not perform all the required annual maintenance tasks. Please send someone else to finish the job.
Thomas M,
E Stroudsburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708564936130
Poor der
The sears technician that came to my house today to check a.ll my major appliance did not show me the receipt. He signed the receipt himself. Thst is. NOT my signature on the receipt He was very. Slow. Sloppy and did not have a lot of knowledge about my appliances. Very unhappy either way his work that's fraud when you sign my name to an important document.
Pat C,
Bronx, NYCustomer service response - Pat , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1786043496770
m
Mr , James is a very nice person. However, after his service my refrigerator is not working. All my food is spoiled
Nelly M,
Orangeburg, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1785361900527