Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.8/5
Dryer duct.
He was unable to help me. Said he did not have proper equipment to clean my dryer duct.
Judy G,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725403706182
boiler annual checkup
Nick was great. Answered all my questions and was courteous and professional.
Karl W,
Copley, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724975745005
0
Very bad. The person who came to do maintenance came with a vacuum cleaner that doesn't work. He only vacuumed the filters of the dryers and with the same vacuum cleaner in poor condition he vacuumed the hoses of the washing machines . That's what I do as a routine. Unhappy with the Sears service
Jenny B,
Secaucus, NJCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724968600027
Maintenance on My Kenmore Refrigerator
I am very unhappy with the service performed on my Refrigerator - (1) Alvin said the rubber seal was extremely dry but he didn't replace it. He just used a heat gun to try to soften it. (2) He didn't clean under the refrigerator. He never pulled the bottom front part off to check it. I have never had this problem before with any of the other technicians who came every year. Not happy at all.
Elsie L,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724884299197
Did Not Clean the Washer Filter
I requested that my filter be cleaned for my washer and the service tech stated he doesn't perform filter and drain cleaning… like why even come to my home and charge me!
Marjorie M,
Uppr Marlboro, MDCustomer service response - Dear Marjorie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724707736916
No work, no service no pay
He told me that my dog had craped on the floor and he wasn't going to work on those conditions because the carpet was wet and he felt unsafe! I get that but it was his tone, he was loud talking my daughter and he was insisting on payment first and I didn't feel comfortable! So I'm canceling my service! He canceled the call and I will take my business elsewhere!
Lorraine B,
Rockford, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724124118973
Refrigerator service
He only takes 10 menites to check the refrigerator, and that set Practical, he don't do nothing.
Judith S,
Lake Forest, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723758037415
Not sure how to answer this
My wife was home - I was not home I came as soon as she called me. Maybe it took me 15 minutes, When I got home he was gone. Basically, I would like to know exactly was involved in the maintenance visit !?!? Please can someone advise me Alex D'Atri
Alexander D,
Valrico, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723671814128
David was personally great wasn't the technician for the pur
Very disappointed at Sears' service. They sent someone for servicing my dishwasher who never had his hands on a dishwasher. I've been a long time sears' customer for their home services. Always was happy and always spoke highly. But this time was a disaster.
Afzal K,
Monroe Township, NJCustomer service response - Dear Afzal thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1723498097882
Not too good
Unfortunately, he came way before the 1PM-5PM appointment time frame, came with no towel or vacuum (asked if we had one, we gave him one our towels) and brought an attitude. He lives close to us so I understand he wanted to get us in early (8:30-45am). I didn't mind, but I prefer techs arrive at the allotted time and prepared with all their tools. If customers are supposed to have certain items for the techs ready, Sears should tell us. We were under the impression that techs have all their necessary tools to complete the job, we got the washer/dryer bundle for cleaning and maintenance. I'm surprised of the service we got, in a disappointed way. I hope we have a better experience next time.
Gloria A,
Bowie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723240531954