Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Disappointed
I was very disappointed with Carlos/Sears. He mentioned that he couldn't do the preventative maintenance on our microwave because it didn't have a serial number on the microwave. He asked me to sign a waiver for damages for taking out the microwave from our wall where it was slid in to find the serial number on the back of the microwave. I mentioned that Sears had to repace the unit with this existing unit as a replacement for a defective unit!!!. And, that they had installed THIS LG unit as presented. And, Sears should have all the info on this unit since Sears had to agree with/OK this unit when they had installed it!!!! I DID NOT want to/feel comfortable signing a waiver for damages when they had installed the original unit and this replacement into the current position. They DID NOT mention that it presented a problem originally and then with this replacement unit was installed. It felt like to me he used it as an excuse that to not do this preventative maintenance checkup. VERY DISAPPOINTED with Carlos and Sears!!!!! DAN BLAIR(long time customer) PS We have had this Maintainace Agreemen on our "microwave" for over 25 years(I believe)
Dan Blair,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723843750868
House
Did not fix our problem,sound like he used an excused
Gabriela R,
Bellflower, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723320587876
Great Service
Wayne was very knowledgeable. Communicated well and performed the service with obvious skill.
Stanley R,
Frederick, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723253133631
Did not correct dryer noise
The technician was a little abrupt, and seemed to be calling someone as he was analyzing our dryer noise…seemingly looking for advice. Either way, the dryer is still loud.
Edward M,
Sarasota, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1723067093824
TECHNICIAN
RARA RARA !!!! SPECTACULAR !!!! CUSTOMER SERVICE AGENTS ARE PLEASANT PATIENT KIND HELPFUL SKILLFUL AND TRUTHFUL !!!!
Ewart A,
Chicago, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1722893417227
Nice guy but late.
The initial appointment made over telephone was 8am-Noon Wednesday. Then txt from you changed it to Noon-5pm without asking. Then he called to say he could not come till much later. At 6:30pm I called to tell him we would need to reschedule. Later Wednesday night he called to ask if 8:00am Thursday would work. I said yes. He called at 8:30 Friday morning to ask my address and then tell me he was about 8 minutes away. He did show up and did service both the refrigerator and clothes dryer as requested.
Tina R,
Nashville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722634160916
Appliance Service
George was here to service my appliances. It is always a pleasure to have him here to work on them and to also just chat with him. He explains everything that he is going to do and then when he has completed everything will walk you though it all as well. He also gives you helpful advise for upkeep.
Dina S,
Tunkhannock, PACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722547401652
Preventative Maintanence
Charles was very thorough and informative. He arrived on time Thank you
Stephen S,
Clairton, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722116718624
Refrigerator Maintenance
I wasn't happy with the services recently provided. I have a Sears Protection Plan that didn't include Appliance Maintenance. When scheduling a refrigerator maintenance appointment, the Sears Representative told me that I would need to pay out of the pocket since my plan doesn't have the coverage. I agreed to pay for the service. My refrigerator is in excellent condition; I just wanted the technician to check it to make sure everything is working properly. I asked the technician to open the back of the refrigerator to check everything there, but I was told that it requires electrical license and they are not supposed to do that. I'm not sure why I made this appointment if no services were performed on my refrigerator. Two years ago I had an appliance maintenance coverage, and the technician not just cleaned the fridge, but he also opened the back of the refrigerator, vacuumed it, cleaned the freezer, on top of checking the garbage disposal and water heater. I was very satisfied with the services provided two years ago in 2022. It appears Sears changed the policy, and nowadays the maintenance technicians are not capable to perform quality service. I was charged for that service, although I wasn't sure what they charge me for. Bad experience.
Elina M,
Pasco, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722116759292
Not great
He was not the least understanding that what he was telling me about the services to be rendered was not what I was told when I made the appointment. I was told that the day before the appointment I would be given a two hour window of when the technician would arrive. He told me "they lied" and expected me to suddenly be fine. I received notice the technician was on the way and he was there within 10 minutes of being notified which is a problem when the client has three dogs to lock up for the technician's safety. He got the washer going again by merely plugging it into another outlet. It seems like he only looked at the dryer. He handed me his phone and said "sign here" saying I had to sign "a couple things for the dryer" but I could not see what I was signing as the entire phone was blank other than the word signature. When I inquired about what exactly I was signing he got irritated. The lack of communication and integrity within this company is deplorable. I will never call for service again.
Jill W,
Corpus Christi, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721683577939