Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.3K
Average Rating
4.8/5
Customer service misrepresented
I specifically requested for someone to come out to disinfect and clean my ice maker and check to make sure everything was good.. The lady on the phone reassured me that they always do a thorough job disinfecting as well as making sure everything is in working order. The gentleman that came to my home was very professional and made sure that everything was in working order. But he explained to me that they DO NOT disinfect or thoroughly clean your ice maker. Disappointed that I was misled and paid money for someone just to clean out the bottom of my fridge underneath the actual fridge and that there was no disinfecting going on. I gave one star only because the gentleman was professional and honest, unlike the lady on the phone.
Lisa B,
Azle, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727145627666
An Experience that should be investigated
This was a totally unique experience that has me rethinking my agreement with Sears. I was scheduled for a maintenance checkup between the hours of 1pm and 5pm. The Technician arrived supper early, around 11am -12pm, and expected someone at home. I told him he would have to wait until the agreed time and he made a decision to leave. What baffled me the most was the invoices that followed for work he did not perform. Is this the norm without even checking the equipment I have under warranty? Is this normal practice? I am not convinced that Sears is the right choice for the services I am paying for. Not credible in my honest opinion after this unique experience I've ever encountered.
Kelly L,
Allentown, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727128305781
Heat Tune Up
The technician did the tune up for around 5 mins. Since then my HVAC won't stop blowing even the control is off. The same guy did my AC tune up & I saw him spray water around and told me it's done. Also the same guy who said my garbage disposal needs new full system but the other technician fixed it without changing it. Does this technician know what his doing? Please don't send him again next time.
Ma Cherrie M,
Mtn House, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726952400789
Dryer/washer cleaning
Washer was turned on was told by the sound a part needed replaced. (Wasn't cleaned.) Dryer was looked and and pulled out some lint was removed. Although where the lent trap is nothing was cleaned full of dirt in the bottom. What's the point of sending someone out to do a half *** job. I could clean it myself and do that "good" of a job. Will not use the service again.
Alisha M,
Saint Hedwig, AKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726791675777
Washing Machine
Eduardo was very pleasant, knowledgeable and was able to fix the problems with the washer. Very happy with the service.
Susan M,
Alachua, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726535228448
Crazy!
Robert was nice and did what he had been sent here to do, but it wasn't even close to what I had requested. I called about dishwasher and treadmill!!!!! Maybe get a real person to handle your customer contacts, or you may wind up with no customers.
Gladys M,
Saint Charles, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726348583864
yearly maintenance on washer and dryer
I made an appointment for my yearly maintenance for my washer and dryer! Ron took about 10 minutes to do both that including coming to ask for my signature twice to get paid 😂🤷🏼♀️🤦🏼♀️
Maria S,
Fresno, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726006282844
Dryer diagnostic
It seen as though technician didn't want to work. He diagnosed prior to taking dryer apart. I don't want to do business with this person again.
Raquel,
Riverside, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726004164156
He did nothing, just came in look the refrigerador he left
Nothing good I can said, probably I will call you again but do not send the same person He did not wants to move the refrigerator and I'm 72 years old
Jose M,
W Hempstead, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725744526937
Not good , horrible
Sears home warranty service is garbage. Not organized, cannot get a replacement after several repairs , customer service is trash cannot get a us connection, cannot speak to a manager to get resolve on my repairs. Instead they say it's being escalated and escalated and escalated after months of not getting my refrigerator serviced, replaced or repaired still waiting on parts, as for other appliances technician came and we were told that the appointment was not under warranty which my warranty is active and not expired I can see how Sears service has gone down the drain. I wish that I can find a better warranty service and other place where I can buy my appliances Very lousy customer service Except for the Spanish speaking customer services.
Angel M,
La Puente, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725580880705