Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Service check the refrigerator
He did not pull the fridge out, open the back compartment, and clean it out
Jean T,
New York, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730767152429
Dryer
ran dryer and that was it. Said it seems ok
Jess S,
Northbrook, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730331607583
Avoid
To begin with the scheduler had our address wrong and we were unable to bypass the automated message. I was able to finally talk with a Customer Rep in a different department who was able to notify repair We had an appointment to fix the dryer and check and clean the washer. They rescheduled our appointment and when they came they didn't have parts and wouldn't check the washer. Will not use again;
Dan H,
Elmhurst, ILCustomer service response - Dear Dan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730237904700
Did nothing to resolve our problem
Polite technician but we called for a resolution to mold in the washer. All he did was run diagnostics and told us to run the washer multiple times with cleaners. We expected cleaning to be part of the service.
Jennifer C,
Williamsburg, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729720599339
Left with the assumption that everything was ok
I paid for a service that wasn't done in total. He checked the washer and dryer and let it run. Turned to the oven and realized that sears doesn't service Viking. He said he checked my fridge and it was running properly and it's not. Nothing in the fridge is cold AT ALL. I paid for this bundle service and I feel like it was a stop by. Now I have to pay someone again to service my fridge. All food is lost..
Anita H,
Prosper, TXCustomer service response - Dear Anita thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728941713230
Refrigerator
He was a nice. BUT, Now my freezer nor the refrigerator are getting cold. Have to send someone else to repair it.
Karin W,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728682585680
PM for my Sears Oil Furnace (Boiler)
A few years ago (less than four) the preventive maintenance performed on my oil furnace was great. The tech would delve into the system and do a thorough check to also include changing the oil filter and bleeding the system. Now all we get is a quick visual inspection of whether the furnace comes on and call it a day. I can see why Sears reputation is less than stellar. We were given a time frame between 8:00 AM - 12:00 noon. The tech did not show up until 1:30 PM. I had to cancel my doctor's 1:30 appt. Not very happy with the service provided by Sears Home Warranty services.
Elvis R,
Union, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1728336888100
Not the best!
Technian provided only one maintenance service, previous technians provided two or more.
Jesus T,
Mcallen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727303497502
five
Very good services. On time and explain what he was doing
Barbara J,
Inglewood, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727299376406
Maintenance
Could be better if the maintain were more thorough since Others do a thorough cleaning.
Sonia L,
San Juan, PRCustomer service response - Dear Sonia thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727126985517