Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Completed
Tony was thorough in his diagnosis and answered all my questions.
Charlotte M,
Madisonville, TXCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1738794684883
Range in Worse Condition After Visit
Before the technician's visit, the only problem we had with the range was it's slow heating. The stovetop burners were all fine. During diagnostic, one of the front burners "popped" and is no longer functional, and the Element zone light got busted and no longer works. We did not go forward with the overpriced repair estimate (though Sears was doing the hard sell on the also overpriced appliance protection plan). So in the end, range not fixed, one essential burner no longer works and one warning light is out of commission. He seemed to do a decent job of cleaning out our clothes dryer, which is why this is not a 1 star review.
Marshall H,
Morris, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738285961168
3
After the technician left the cold water leaked at the hook up at the washer.the hook up was striped.so when the technician comes out bring a replacement
Joe S,
Crete, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1737239879037
dryer repair & washer repair
working great and drying up a storm thank you Great Job
Charles W,
Evansville, INCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1736461537666
Washer leaked after tech left. Cannot get anyone back to fix
Technician was prompt and polite. Seemed to know what he was doing. But after he left and I tried to wash a load of laundry, the machine leaked all over the floor. I've been trying for over 3 hours to get someone to respond to this issue. I am NOT impressed with this company,
William K,
Scott City, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736298066265
Damage to my refrigerator
Kaamil cleaned the coils on my refrigerator. However, when he pulled the refrigerator out he hit a wall and damaged the front door. How do I go about getting this repaired?
Sue W,
Glassboro, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733533833378
Great service
Excellent service, knowledgeable, professional technician. Arrived on time and very pleasant to work with.
Aldo R,
Neptune, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733526651133
Appliance review
Nice guy but his work ethics need some work. I have a recurring issue with my fridge. Instead of looking at my historical profile from last year,he ignored ut and told me to call back if it doesn't clear up in a few days. He didnt fix anything. It took me 4 months to get the issue resolved last year. So here I go starting all over again. This is frustrating!!!!!
Amy B,
Oak Creek, WICustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1732228156741
November HVAC Check-up
The technician arrived prepared to check a heat-pump rather than a gas furnace; even though, I had told the service rep that we have a gas forced-air furnace. He did not like having to position a ladder to access the attic area where the system is located. When I provided him with a ladder, he was still not happy with the ceiling access. He did not take his tool bag up with him. His total visit lasted no more than 15 minutes. He did offer to change the filter, and is the only service tech I have had in 11 years to do that (it was only in place two weeks, so did not need changing). I have never had a technician complain about the ceiling access to the furnace in the 11 years I have been having service performed annually.
Carley,
Carrollton, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1731979715003
Michael was great!
Michael is an asset to your Sears Repair Team. He was very efficient and gave some great advice too!
Pasquale P,
Oxford, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1731623572137