Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Lack of knowledge
I dont no repair It. The problema was not resolver. Pay for nothing. I want my money back.
Nilsa O,
San Juan, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707768415694
Poor
Very little effort. Outer shell was not removed. Not sure how it is possible to clean without removing the shell
Dennis F,
Glenwood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1707529303625
Poor
I feel very little effort was put into cleaning and maintenance. How can you clean and maintain the appliance if you do not remove the shell? I did not hear a vacuum run
Dennis F,
Glenwood, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707525139124
Kenmore Elite Refrigerator
This technician just open the doors to my refrigerator looked at the manufacture date and said you need a new compressor. He had me sign my name on the cell phone and left. He checked nothing else.
Barbara W,
Greensboro, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707517486851
Unprofessional customer service
I was unable to get to my phone in time to immediately make a payment as requested, due to driving conditions in the rain and carrying a toddler. The technician said he would withold work until he was paid showing no patience or effort to be flexible. He kept calling and calling, threatening to leave the job. Will not use this company again.
Ashlyn E,
Templeton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267858675
Poor service
Technician was unaware what to do. It was a simple preventative maintenance job and did not want to perform the task. In the future I don't want him back as it was a complete waist of everyone's time
John C,
Lake Forest, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707258741576