Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
EXPERIENCE WITH APPOINTMENT WITH SEARS 4MY HOME
Arrival times kept changing all day. What was scheduled for 8-12, kept changing every few minutes, until almost dinner hour! I had rescheduled in order to accomodate their original time frame(which was not even what I had requested when I placed the request in more than enough time(1 month previous)! Plus my husband felt the technician did not complete the full check up of the HVAC, as the tech said it was not necessary because everything registered perfect on his hand held machine outside where HVAC is located. He said he did not need to go up to attic to check rest , never checked if there was condensation forming, filters, etc. So I ended up cancelling my brand new contract with Sears, and figured it would be cheaper in the long run, to just call for service as each appliance would need in future, with other local family owned companies to help support local businesses. I would think twice before scheduling with the Sears company in the future.
DV,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691940799
5 stars.
Stephen was polite and he answered all our questions. We thanked him.
Herman T,
Egremont, MACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1747258040758
Air conditioner service
Technician was abrupt and grumpy. MK
Flo L,
Seabrook, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you
Sears Home Services on 1744761482363
Thanks Allen
Allen called to let me know he was 36 minutes away from my house but he is not allowed to work on Pedestal washers and I need to call Sears to make an appointment with a Pedestal washer person. I waited weeks for this appointment and was sent the wrong person. I think Allen did a great job informing me of his job but I am very disappointed in Sears for sending a repairman to repair a Pedestal washer when he was not allowed to repair a pedestal washer. I had many many emails confirming that someone would come to repair my pedestal washer, but not one time did it say anything about the person was not able to work on the pedestal washer. WHAT!!!!! I waited all day to NOT get the thing repaired and now no one is answering the phone because it's after hours. Not my fault that it wasn't repaired, and not Allens. This is not the way repair a Sears product!!
VDR,
Pleasanton, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1744407070335
Home owner
He was on time, professional and serviced both appliances in a timely manner.
Dale L,
Cheney, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741728737051
Sears is a fraudulent company…
I never want to hear the words Sears again. They are ripoffs! They make you sign contracts to their advantage and charge you hundreds… thousands… never ever go with any kind of maintenance agreement!!!
Linda J,
Denver, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741307353859
Did not appear to do any maintenance
The technician seemed to be texting the entire time and neither washer or dryer were moved.
Mary K,
Newark, DECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1741134461327
5 STAR
Professional, courtesy, knowledgeable, honest. did a great job. highly recommend.
Jacob B,
Paducah, KYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740090772974
Elena Ayala
Very expensive , unbelievably expensive was very responsive and did have part same day
Elena A,
Yorba Linda, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739314174566
Andrew V
He was very polite and answered all our questions
Michele T,
Mt Pleasant, NCCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738967662704