Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Tecnician and office
Donn't respect the agreed schedule they changed 3 time and he arrived too late
Leticia S,
Cudahy, CAGood service, the trouble is getting the appointment
I had to schedule the appointment four times. The AI Chat bot is a miserable interface. The live agent help line is stuck on a script; does not wait to hear the issue/issues; wants to continue their script; too busy trying to stay on script to hear what is being told. The service tech is awesome. Too bad the support is the opposite.
Traci S,
Mccall, IDRepair had poor communication
Bernardo was very professional when he came out to replace the parts needed on his first visit. Unfortunately he told me that there was another part needed & he would order it & come back to replace. That was a month ago, I did not hear back so I had to call & see what happened. I was told the contract was closed. I explained I was still waiting to finish the repair. Bernardo came out today & told me I would need a whole new door because the part needed was no longer available. I just wish I had been notified about this without waiting a month & had to reach out to see what was going on.
Kathy C,
Ojai, CAHasty and not much information.
This technician arrived shortly after 5:00 pm. He completed five appliances before 5:30. I've had the Sears maintenance contract for over 30 years, and this is the fastest and most incomplete service I have ever experienced. I believe I check out my appliances more thoroughly every time I use them. Also, the technician remained outside my house at the curb until 6:30 (over an hour). I have to wonder if Sears was being charged for all that time, or is paperwork excessive?
Debra C,
Manassas, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1781643078993
Air Conditioning Checkup or Tuneup
I have a two ton and 4 ton air conditioning system for the house. The technican stated the warranty only covered one. The warranty doesn't specifically address that. He wouldn't check system without payment.
Janice W,
San Antonio, TXCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781560004579
Jenn Air Cooktop
My experience with the service provider was satisfactory but your overall customer service is totally unsatisfactory and ROTTEN TO THE CORE. What I find extremely frustrating is the inability to talk to a live person as none of your options provide that choice. It is very convenient for AI to take all your calls but for us, the customer, not all the options provide help for some particular questions/problems. My husband and I, D. & S. Noble, have been using Sears Home Warranty for DECADES and have recommended your Home Warranty to numerous family and friends, but I am rethinking our options because I don't want our referrals to encounter the same kind of service frustrations that we have encountered recently.
Denzil N,
Mitchellville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771551187527
Moises Service visit
He was on time as agreed but after visit No written document or email to evidence service provided. No changes of any parts of equipment were made.
Lourdes R,
San Juan, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767398251599
Five stars
He was on time and did a good job in a timely manner.
Judith B,
Pittsburgh, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1760479017783
Did a rushed job
We have a maintenance contract, and every year we have the machine cleaned and maintained by a technician. In previous years, the tech took about an hour, and the machine was spotless when they left, including the drawer below. This time, it was a 20-minute visit, and the machine is NOT clean. There is wet lint inside the gasket by the drain hole and the edges of the door and gasket are dirty. My mom is very unhappy - first there were two no-show appointments and now this - Sears quality has definitely gone down and the cost of a maintenance contract no longer seems like a good investment.
Marianne F,
New Fairfield, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759883296268
Air Conditioner Tune Up
Unit was running fine when technician arrived. After working on it for about 30 minutes, technician said everything was in working order. Within an hour, the unit shut off and has not run since (5 days withouts AC). Contacted technician and company and he was unable to come back due to transportation issues. Tried calling Sears and got it in a voice response loop and was unable to speak with anyone.
Gary K,
Indian Trail, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749935728668