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Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Never showed up
Took the day off work to be here...we were tracking as on route...got a text he arrived and then closed the appointment. No call, no text nothing. Completely unprofessional...wish I could give 0 stars.
Rene R,
Warwick, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710547837737
A Contractor Who Does Not Want to Work
Michael visited my home on two separate occasions in response to the same work order. During both visits, Michael greeted me by stating that the work could not be performed. The first time, he stated that the weather conditions were too cold to conduct preventative maintenance. During today's visit, he told me that I do not own a heat pump or mini split as the work order states and since I do not own a mini split he could not perform the work. When I showed him that my home has two heating systems one of which is a mini split, he told me that his company does not work on mini splits, so he cannot perform the work. He then called and spoke with two managers who confirmed the accuracy of the work order and reiterated his role in fulfilling it. Unfortunately, the company states that he is only contractor who services HVAC in my area.
Shanita P,
Dover, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709066153682
Master protection, plan for water heater
You're installer repairman failed to fulfill all parts of the contract. I'd like to have this satisfied.
Robert Bieth,
Prescott, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709066134166
Horrible Service Even worse Technician
James has been to our home 5 times and each time he has came nothing has been solved. When our boiler was not working he told us it was a problem with the tank itself and when seeking external work we found out that was not the case. He also has not ever checked our boiler but just only looked and made a guess which it unacceptable. I don't know how Sears still employs this technician when he never knows what he is talking about and if he is doing this to us who knows how many other customers are experiencing the same problem with him. This man should be fired and not be able to continue to work for Sears. If Sears does not not take action this goes to show how unreliable and useless this company has become starting with its "Senior Technician".
Eva V,
White Plains, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708628213737
I hate the smell of cigarette 🚬 smoke
He is a smoker. I hate the smell of cigarette smoke. My whole home reeked of cigarette smoke. :(
Michele M,
Brazoria, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708564986966
Repair
This was the worst service call. He did the least he could do. He didn't clean the dryer. My husband had to show him how to open it up. Not sure what he did. He never turned the dryer on. If he did he would have heard the sound it was making. But I guess because it was the last day of the warranty, sears didn't want to fix anything. I'm not a very happy customer 😒 Ms Ernest
Diane E,
N Fort Myers, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708564892777
Terrible
Was to clean. Did not open or touch machine. I had alert which he did not fix just told me how to bypass it.
Suzanne Allen,
Roan Mountain, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708361908588
Maintenance for GE washer and dryer
Isaac brought a trainee with him for the appointment. What a joke. I stayed in the garage with them. They were not going to vacuum out the dryer until I told them to. The only thing they did to the washer was run part of a medium load. Isaac did not listen to my concerns he just told me the noise I heard when the washer was spinning was normal. I was very disappointed. I would like to have a list of procedures for maintenance on a washer and dryer. Very little was done. I do not want those technicians back. Bad
Patty S,
La Mirada, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708134939351
Service on washer and dryer
One of the worst workers I've ever had from Sears, was here 30 minutes even if it was that long. Run the test on washer, the dryer he didn't do much of anything. I've always had them take the cover off dryer and clean out all built up lint, I said something to him about it and he ignored what I said. That's one of the biggest reasons why I'm not renewing my contract for service for my appliances. You can't get nobody to do anything anymore.
David B,
Evansville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708133515036
Dryer yearly preventative maintenance
My technicians didn't show! It's 5pm. No call, no email and no show! I've been here waiting.
Priscilla N,
North Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708046751033