Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Pretty good but not perfect
The tech did a good job of locating and correcting the problem with my clothes dryer. However I had previously broken the exhaust tube. The tech said they only work on the machines not the connections. I am dissatisfied, because the job is not complete.
David T,
Elmhurst, ILSears needs to train their technicians better
It's not fair to the technician nor to the customer to have him service an appliance he has not been fully trained to service. I am always present and observe every technician's visit. Ethan is a nice young man, but he clearly does not have all the training needed to service the appliances he was assigned to do.
Deanna B,
Scotch Plains, NJTechnician
First, he arrived earlier than anticipated, which was great for me!! Second, he seemed very thorough in servicing my washer and dryer and was very fast about it. Very friendly too. Thank you.
Marie G,
Hacienda Hts, CACompetent But Angry
Tech appeared very competent, but was somewhat upset about having to do a routine service call when nothing appeared broken with the washing machine. Informed us that unless something was broken we should not call for a preventative maintenance visit under the Sears warranty. This was news to us and we would ask that Sears confirm this.
Customer 55,
Arlington, VAFailure
I could smell the cigarette smoke before he got to my door and I didn't want that in my home. He did not seem to understand the definition of " box " when I was trying to give him a history of my appliance and what it was doing now. He did not like my attitude and walked out. He should be fired.
Geraldine N,
Centreville, MDFive Star Service
Victor was an awesome technician. Very knowledgeable and helpful. Great job
Jack T,
Tempe, AZNorma
I don't know what he did He went to do maintenance He just said everything was ok
Norma A,
Rio Grande Cy, TXTimely Appointments!
Rudy was very nice and informative. My issue is with scheduling, my time kept being pushed out with barely a call. I would rather under-promise and over-deliver.
Kathleen J,
Salem, MAFriendly but basic service.
Was hoping for a more thorough clean of the units. But the technician was kind and friendly.
N,
Santa Cruz, CA?
Rick was very thorough & helpful & efficient many thanks
Lynnette C,
Broken Arrow, OK