Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Lawn Tractor Maintenance
Frank communicated and performed maintenance well. I bought oil, plugs and had a new air filter. However, if I would have known the price of an oil filter was going to be a downright gouge, I would have bought that also. He did not have a fuel filter. I asked about the price of a pair of blades, they were 100.00. I bought a pair today for 30.00. I probably will not use Sears service again.
Mark N,
Osceola, WIWasher/dryer maintenance check visit
I asked Mike to do check the washer fill levels which he did grudgingly. I also asked him to check the gears (which he did not do). I also asked him to reinforce the pressure hose that because it came disconnected flooded my house with ankle deep water (approximately 3.5-4 inches). He said he could not do that as the plastic piece that holds the hose to the side of the tub is not made anymore. I am going to look for a similar plastic piece & once I have it, I will schedule another visit for it to be applied to the pressure hose. He did allow me to clean out the dryer lint collection area, but again grudgingly. He was grumpy & impatient.
Alicia J,
Albuquerque, NMRandy tech was fine, Sears new plan is Not.
Since Sears summarily cancelled my 28 year MPA a year ago, their new plan is essentially a waste of money. They now only cover one of the TWO HVAC systems in my house (which they installed in 1996 and the MPA covered a full maintenance check and full repair for all of those years. Now, they cover one, but do zero cleaning of internal parts which the customer is now expected to disassemble the fan box and clean himself. A ridiculous notion that customers should be taking HVAC system boxes apart to maintain them AFTER the annual "sears maintenance" is performed. AND, any mechanical issues found can no longer be repaired on the spot by the tech. I have to cal back to Sears and request a repair after the tech leaves, and pay a separate $100 deductible to get that same repairman back to actually repair the fault he found on the PM check. Ridiculous. As for my second HVAC system? I can go pound sand, after paying Sears to cover it in the MPA for over 28 years. After 28 years, I'm on my own. Randy gets a 4. Sears gets a 1 rating. The Sears service arm should follow the corporate lead and simply disappear, bankrupt. Sell it to Amazon so it can be done efficiently and right by the customer.
Jeffrey A,
Fleming Island, FLRepair man
He did not do as asked in the service order.
Am M,
Kendallville, INFreezer maintenance
He didn't defrosted the 2nd freezer even if I asked him. He said it's ok. The previous tech identified as a problem and he put the order for defrost the freezer.
Jacob V,
Addison, ILKenmore Refrig & Furnace
Isnan checked the heat on the Furnace but did not check the AC. lIt makes a loud noise as it blows out the air. However, Isnan performed wonderful, excellent work regarding the refrig as he vaccumed the bottom of it which no one had done previously. I was very grateful and happy that it was done.
Antoinette J,
Chicago, IL15 min or less
After having so much trouble scheduling the preventative maintenance appt. Technician came and spend only 15 min. I thought he would remove the leaves, clean the A/C unit but no. Christopher was polite but the service was poor. I was very disappointed since the preventive maintenance is an added expense to the regular maintenance agreement.
Susana G,
Sun Valley, CAPreventative maintenance???
Preventative maintenance is always been a clean machine and check everything to make sure it's in good working order for another year. There was no vacuuming or even emptying the filter for the washer out. After the technician left, I checked the filter in. It was filthy which means he didn't know preventative maintenance on the washer except maybe turn it on and off quickly. The only thing he did for preventative maintenance on the stove was leveled it out as I requested. There was no checking of the heating elements. What is preventative maintenance? Has the terminology changed over the years to? We don't do anything as long as there are no problems until the problems come because we did not clean the machines. Not really happy with the new Sears company And I've been with this plan forover 20 years.
Judy W,
St Petersburg, FLCommunication is important
The communication between the office the customer & the tech is not good - we agreed on repairing my 2 lawn mowers at the same time - we agreed twice and after what is now 3 visits only one is done / sears did not register I had all the parts but I did / then I was given a second scheduled date that I did not know about - the customer should be told the first visit is not for repairs but to collect payment & order parts only / it's takes 2-3 / 4 visits now for me to get this done & I have to take off work to do so @ pricey too
Valerie H,
Detroit, MIServices on my Refrigerator & Range
Very through and explained each detailed to us on both the refrigerator & range.
Minerva F,
Brooklyn, NY