Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Technician
Good. He was punctual and he knew what he was doing.
Jessie S,
Brooklyn, NYPreventative maintenance
The technician was friendly and knowledgeable. Answered my questions appropriately.
Saroj J,
Grand Forks, NDSo close...
Howard came out to help fix my washing machine which had decided to flood my garage. I had explained to the call center when scheduling that we had checked the exterior hoses and none were damaged or had blockages. I shared my thoughts that it may be a seal or interior hose and provided the model number and date of purchase of my washer as well. She told me that the information was very helpful and would ensure the tech had the right parts with them to fix the issue on the day of the call. Howard arrived and quickly got to work trying to diagnose the issue which he quickly determined to be a broken interior water hose. Unfortunately, he did not have the parts with him to fix the issue, nor was there one nearby so he had to order them. The parts should come in 3-7 days, the same time frame they had to order the parts from the day I scheduled to the appointment date. Howard was professional and polite but I took off a star for not having the parts with him. That could be the fault of the call center not giving him the info I provided or some other issue, but regardless, I'm left feeling a bit frustrated over still being unable to wash clothes and having to take more time off work again next week.
Adrienne J,
Hemet, CAvictor such a knowledgeable man
we had such a good experience with Victor he did very good job and please keep him
Anwar S,
Oceanside, CAservice by Bryan
Excellent in a word. Can send Bryan whenever we require service.
Patricia S,
Sparta, NJMissing the original schedule service date
I was schedule to have my lawn mower serviced on 6/8 from 8-12. A few minutes before 12pm, I got a message saying technician would not able to come on that day and I needed to re-schedule it to a later day. I took 6/8 off (from work) waiting for the service. For whatever the reason Sears did not meet it's commitment and I lost a day at work. I strongly believe I should have got some discount for this.
Feng R,
Canton, MIPreventative Maintenance Kenmore Elite Washing machine
I was disappointed in the fact that your "automated system" scheduled a tech that had never performed a preventative maintenance on this washing machine, this was his first. He had no idea what to do and had to reference his phone for information. I had to show him how to access the filter, remove it and clean it. When I told him we were having an issue with some of the control buttons not responding the first time when pushed, the issue wasn't addressed. Angelo was very kind, considerate, patient and obviously did the best he could with what little he knew about performing preventative maintenance on the appliance. When I'm paying a yearly fee for service, I expect a technician with knowledge on the appliance capable to provide the appropriate service. We have always had great service up till now. Not his fault! Not happy with the "all automated system" no representative to speak with.
David L,
Glendale, AZWasher and dryer maintenance
The technician was only here for less the 10 minutes. I was not pleased with his service. I've been with Sears for years and every time a technician came out the took there time with my appliances. Then I get invoices that I need gotten before. I've been trying to call to find out why and I can't get anyone. I'm very disappointed. I've tried all the numbers you all have. All I get is the run around with the recorded message. I'm very frustrated at this point.
Barbara P,
Austin, TXnothing was resolved
The issue was never resolved. The technician ran a load with products he found in my laundry room. The musty smell remained so I am not sure what to do now. Although he was very nice I am not sure what he accomplished by running a load.
Donna P,
Clermont, FLAdequate technician but customer service is poor!
Lorenzo came two times to diagnose the problem with my dryer and he wasn't the first technician to come out. That person sprayed WD 40 or something else with a disgusting smell to get rid of the noise. That lasted a month. The first time Lorenzo came, he cleaned a small wheel. That lasted about a month before it made noise again. The second time Lorenzo came, he decided to order parts. I waited over a week for the parts to arrive. He finally came today after I waited Tuesday and Wednesday for someone to come. I believe he did a good job fixing it this time. I am very frustrated with the customer service experience. Sears Home Services uses AI only!! You cannot speak to a real person. Their appointment system stinks!! I request service and was told a technician would be coming and wait all day and they would be a No Show!! Even today, my appointment was for 8AM to 12 PM. I was called and advised that the technician would be here at 9:40 AM. Just before that arrival time, I was notified that he would be here around 12 PM. He didn't attive until almost 1 PM. How does that happen??? I'm totally disgusted with Sears Home warranty and Sears Home Services.
Lisa S,
Saratoga, CA