Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Washing Machine
Eduardo was very pleasant, knowledgeable and was able to fix the problems with the washer. Very happy with the service.
Susan M,
Alachua, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726535228448
Crazy!
Robert was nice and did what he had been sent here to do, but it wasn't even close to what I had requested. I called about dishwasher and treadmill!!!!! Maybe get a real person to handle your customer contacts, or you may wind up with no customers.
Gladys M,
Saint Charles, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726348583864
yearly maintenance on washer and dryer
I made an appointment for my yearly maintenance for my washer and dryer! Ron took about 10 minutes to do both that including coming to ask for my signature twice to get paid 😂🤷🏼♀️🤦🏼♀️
Maria S,
Fresno, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726006282844
Dryer diagnostic
It seen as though technician didn't want to work. He diagnosed prior to taking dryer apart. I don't want to do business with this person again.
Raquel,
Riverside, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726004164156
He did nothing, just came in look the refrigerador he left
Nothing good I can said, probably I will call you again but do not send the same person He did not wants to move the refrigerator and I'm 72 years old
Jose M,
W Hempstead, NYCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1725744526937
Not good , horrible
Sears home warranty service is garbage. Not organized, cannot get a replacement after several repairs , customer service is trash cannot get a us connection, cannot speak to a manager to get resolve on my repairs. Instead they say it's being escalated and escalated and escalated after months of not getting my refrigerator serviced, replaced or repaired still waiting on parts, as for other appliances technician came and we were told that the appointment was not under warranty which my warranty is active and not expired I can see how Sears service has gone down the drain. I wish that I can find a better warranty service and other place where I can buy my appliances Very lousy customer service Except for the Spanish speaking customer services.
Angel M,
La Puente, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1725580880705
Dryer duct.
He was unable to help me. Said he did not have proper equipment to clean my dryer duct.
Judy G,
Tallahassee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1725401280479
boiler annual checkup
Nick was great. Answered all my questions and was courteous and professional.
Karl W,
Copley, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724975745005
0
Very bad. The person who came to do maintenance came with a vacuum cleaner that doesn't work. He only vacuumed the filters of the dryers and with the same vacuum cleaner in poor condition he vacuumed the hoses of the washing machines . That's what I do as a routine. Unhappy with the Sears service
Jenny B,
Secaucus, NJCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724968600027
Maintenance on My Kenmore Refrigerator
I am very unhappy with the service performed on my Refrigerator - (1) Alvin said the rubber seal was extremely dry but he didn't replace it. He just used a heat gun to try to soften it. (2) He didn't clean under the refrigerator. He never pulled the bottom front part off to check it. I have never had this problem before with any of the other technicians who came every year. Not happy at all.
Elsie L,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724884299197