Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Washer's problem isn't solved
It has been taking 2 months back and forth visiting by 4 techs but still can't solve the problem of my washer. The parts of the washer have been ordered 2 times and I was told they were not the ones it needs. The techs came and gone 4 times. But no one told me what is going on.
Larry L,
Secane, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728510587462
Washer Broken
Our Washer is still not fixed. The repairman came by and adjusted the balance underneath the washer. But the vibration and constant pounding during the spin cycle is still broke. The inner tub is very loose and loose. Can a repair person come by and do I need to set up another appointment?
Dan S,
Erie, COCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728423757946
Refrigerator repair
The tech showed up appeared like he didn't know what he was here for so the job didn't get done supposed to call his supervisor that was at 1 o'clock that hasn't happened so his review is the one until something comes up better
Vernon S,
Norco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728077650508
Not a happy customer
Left my laundry room a complete mess with dust from blowing out the line that was a little clogged. Didn't bother telling us that we should remove all items before he started, plus he could have at least shut the door so the dust didn't go out of the room. We are elderly and our ceiling are 10 feet tall. I have to hire someone to clean the top shelves and ceiling. He was in a bad mood when he arrived and mood didn't get much better when he left.
Unhappy customer,
Oklahoma City, OKCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727905061388
Incompletion of work
dumped the job once they realized more work had to be done. Man said there was a carbon monoxide leak, turned my heater off. He said he would come back and calibrate. Finally send a text to my wife stating we had to call Sears back and reschedule after talking to his boss.
Nancy J,
Gainesville, FLCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727386200475
a turning on my furnish
My thermostat is not working now. it was working before the tech came out. I don't know why the tech can not check it out without me paying for them to come out to check if they did something wrong. I think Sear's service is not helping their customer, but to get all the money they can get from you. I wouldn't say I like the idea they want your credit card number first before they come out to repair.
Joyce N,
Westfield, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727301595955
Customer service misrepresented
I specifically requested for someone to come out to disinfect and clean my ice maker and check to make sure everything was good.. The lady on the phone reassured me that they always do a thorough job disinfecting as well as making sure everything is in working order. The gentleman that came to my home was very professional and made sure that everything was in working order. But he explained to me that they DO NOT disinfect or thoroughly clean your ice maker. Disappointed that I was misled and paid money for someone just to clean out the bottom of my fridge underneath the actual fridge and that there was no disinfecting going on. I gave one star only because the gentleman was professional and honest, unlike the lady on the phone.
Lisa B,
Azle, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1727145627666
An Experience that should be investigated
This was a totally unique experience that has me rethinking my agreement with Sears. I was scheduled for a maintenance checkup between the hours of 1pm and 5pm. The Technician arrived supper early, around 11am -12pm, and expected someone at home. I told him he would have to wait until the agreed time and he made a decision to leave. What baffled me the most was the invoices that followed for work he did not perform. Is this the norm without even checking the equipment I have under warranty? Is this normal practice? I am not convinced that Sears is the right choice for the services I am paying for. Not credible in my honest opinion after this unique experience I've ever encountered.
Kelly L,
Allentown, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727128305781
Heat Tune Up
The technician did the tune up for around 5 mins. Since then my HVAC won't stop blowing even the control is off. The same guy did my AC tune up & I saw him spray water around and told me it's done. Also the same guy who said my garbage disposal needs new full system but the other technician fixed it without changing it. Does this technician know what his doing? Please don't send him again next time.
Ma Cherrie M,
Mtn House, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726952400789
Dryer/washer cleaning
Washer was turned on was told by the sound a part needed replaced. (Wasn't cleaned.) Dryer was looked and and pulled out some lint was removed. Although where the lent trap is nothing was cleaned full of dirt in the bottom. What's the point of sending someone out to do a half *** job. I could clean it myself and do that "good" of a job. Will not use the service again.
Alisha M,
Saint Hedwig, AKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726791675777