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Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Title of what ?
As I already wrote, Ramon was very professional and polite. Please send him again next year.
C B W,
Palm Desert, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732662777806
Waste of my time
The online service update said tech would be here at 8:30am so I rushed and got everything in order then waited all day as the website kept updating with later and later times. I was stuck at home not able to do laundry only for the tech to call me at 3pm and say they basically don't do the service I requested. "No dryer vent cleaning and just use baking soda and vinegar to clean the washing machine." Thanks for wasting my time.
Katie G,
Estero, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1732574602369
Frank always does a good job. Very knowledgeable
Your scheduling dept. Sucks! We had 2 separate appt dates that were scheduled and no one came by or called. Today the show up...we had no idea they were coming today. I'm very fed up with them!
Richard S,
Salina, KSCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732228001580
Didn't fix
Terrible waste of $$. Refrigerator not working properly. Do not send Peter again
Robert B,
Kathleen, GACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732229542193
Repair Not Completed
The scheduler did not get my name or the product correct, and Michael did not call to obtain more information regarding the problem to be repaired. After working on the downdraft vent, Michael said the parts needed are not available. We were charged for the visit. However, Michael did not identify the parts that are needed, and did not include any information about the parts that are no longer available. We have determined that the parts that are likely to be needed are available and that we have been charged for a diagnostic visit when no real diagnosis was undertaken. The services provided are unacceptable and we have spent a substantial amount of time trying to get a refund but have been transferred from person to person without any relief. We will not use Sears Home Services ever again! A 0 on any rating scale. Seems like a home repair scam.
Robert M,
Albuquerque, NMCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732141886159
Furnance Maintenance
Carlos shutdown the emergency gas system and knocked out the hot water heater. He attempted a re-start, however, the heater remained offline and we have no hot water. We left for the weekend as soon as he left so we were unaware the hot water was off until we returned home this morning. We have been unable to reach him by phone. Please send an experienced technician to restore our hot water heater ASAP. Thank you
Robert,
Mount Vernon, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732056817541
Terrible customer service/ unreliable
David made multiple excuses as to why he couldn't make it to my home at time provided . Multiple phone calls between he and I and my husband an and David. He made multiple excuse to my husband and then i made contact with him and he also had multiple excused as to why he wasn't to t going to make it for the appt. I took the am off work to be home and rearranged my schedule to accommodate this appointment. When I finally spoke with David at 12:01 he stated he was not able to give me a time he could be at my home because he had played phone tag with previous customer and had just finished up there. He then stated he had to take a lunch and after lunch had to take his work vehicle in because something was wrong with it. My response was are you kidding me you can not give me a time that you will be here???? I then called customer service and asked for a supervisor And asked for that supervisor to return my call which I never did receive they said he'd be calling within the hour. Shortly, after that, I get a call from David stating miraculously that he does not need to take his vehicle in and that and asked for that supervisor to return my call which I never did receive they said he'd be calling within the hour. Shortly, after that, I get a call from David stating miraculously that he does not need to take his vehicle in and then it's working now"that its not that serious." So he could be to my house in 20 minutes, which I had to leave because I took the morning off of work. And my husband had to come on his lunch hour to allow David in the house to do Service our refrigerator and dishwasher. We had received a part to the refrigerator that needed to be replaced prior to him arriving. He stated he's never seen that part before and he didn't know how to do it so he would be replacing the part for us. Make an appointment for tomorrow to have somebody else come out. Horrible customer service and not reliable. Hope his repair service is better then his customer service
m Felix,
Riverside, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731979896122
review of eric
Eric did a wonderful job. He was quick and efficient.
Ken&mae A,
Maxwell, IACustomer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on 1731795903207
Michael was very efficient and gave some great advice too!
Michael is an asset to your Sears Repair Team. He was very good!
Pasquale P,
Oxford, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1731623563205
Sorry, I don't know what you are looking for here
Kevin was very knowledgable, helpful and efficient. I was very frustrated that it is not possible to speak to someone to resolve scheduling issues.
Marilyn B,
Rochester, NYCustomer service response - Dear Marilyn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1731363660351