Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Calling Gerrits appliance instead
My dryer is still broke. The technician came today. It was really weird the entire time. He was almost rude. Definitely cold and aloof. Spent 30 minutes only. Claimed it was over $600 to fix it. Claimed he did maintenance on the washer but how could he maintenance the washer and try to fix the dryer all within 30 minutes? I had my dog put away. Then kept her on a leash the entire time, and she never barked at him so my dog wasnt the issue. Sincerely hope and pray my family being openly Jewish wasnt an issue. All in all I feel scammed and didnt want to continue to work with this company because I didn't trust the technician to be honest since he didnt seem to do any maintenace or cleaning on the washer which I paid for. No one could try to fix a dryer, diagnose the issue, and perform maintenance and cleaning on a washer in 30 minutes. No one.
Lubie H,
Hudsonville, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739573500277
Ice maker cleaning and repair
Did not fix problem. Ice maker not working. Water flushing and not staying in tank. Not satisfied with service.
James B,
Longview, TXCustomer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739573182048
I had to complete the repair after tech unable to do so
The Sears tech came out to remove clothing from under the agitator. He failed to remove the agitator and simply cut the clothing off. He told my father to apply WD-40 to the center of the agitator and then he left. He came back two days later and attempted to remove the agitator but failed to do so and left again. He did not return and I was forced to purchase a new agitator off the internet, remove the old agitator, remove the clothing from around the shaft, and replace the agitator myself. The washer now works perfectly but no thanks to the Sears Home Repair technician. I should have attempted the repair myself to begin with. We are out the $129.00+ service call and I was the person who affected the repair. Will not use Sears Home Service again.
Carl P,
Agua Dulce, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739572364411
Late by 11 hours
The technician was late by 11 hours. Daniel was supposed to be at our house from 8 am until 5 pm. A whole day's work was wasted and he showed up at 7 pm. He called at 6:25 pm asking if i wanted to reschedule and cancel the appointment. He had reached out at 14:30 saying he was going to be at our house in an hour. Lies, disrespect and laziness… Does anybody want to miss a full day of work, pay and kids activities waiting for Daniel for 11 hours? Besides, stayed 5 minutes here and i have no idea if the maintenance job was done adequately. It is awful and shameful. How about reimbursement for the appliance protective insurance?
Natalie R,
Gainesville, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739400067281
Very poor service
My experience with Sears has been horrible at every level, today I had my 15th poor interaction in a row. It shows me that your service is just horrible I can't wait to cancel it. My microwave that was installed with house was broken, Sears technician came here 3 times, have failed to repair / replace it. I have wasted at least 6 calls. My hood range stopped workings. Again sears didn't cover it. I had to pay for it myself. At least 5 calls wasted and people sending me around in circles. I had an Electric HVAC installed by Sears. I asked for maintenance. Dec 17 a technical was the on way and canceled saying you don't do maintenance on electric HVAC. Then I called again to reschedule, person was helpful, but instead scheduled an AC maintenance in Chicago in middle of winter. The tech came, and he was baffled why anyone would want AC maintenance, he closed ticket. But my annual AC maintenance is now used up. I called customer service and they refused to schedule my heater maintenance. I wouldn't recommend this to anyone. It's a fraudulent service.
Navaid A,
Chicago, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739057735192
Preventive Maintenance.
I cannot rate someone who did not show up to perform the preventative maintenance check
Cynthia F,
Gulf Breeze, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738622873358
Yearly Inspection
Wayne is the best! He is always cheerful, professional, shares useful tips, does his job in a timely manner.
June S,
Clear Spring, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1738363296782
NA
My visit was for a refrigerator, freezer, and water heater. It was scheduled between 8 to 12. I never received a call that the technician was not going to come. It was very frustrating because I got the day off. Then I get a call around 5pm saying the technician was coming over just to maintenance the refrigerator. I told him thatvit was for three appliances. The technician said no that it was only for the refrigerator. He arrives at my home without a notification and I canceled when he was here because I needed to leave. I am very upset at this service. No stars
Bianca V,
Seeley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737672259195
Microwave maintenace
David was sent for maintenance of my microwave and I don't have a microwave purchase
Carlos G,
Winter Park, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1736294667398
Maintenance plan
Very unhappy because I got no callback to repair my washer and dryer
Lynnette K,
Sahuarita, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735347495797