Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.2K
Average Rating
4.8/5
Horrible services
Poor customer service. The representatives are misleading with the information provided. Seats needs to improved the level of service provided.
Conroy F,
Phillipsburg, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745026423897
Maintenance in my refrigerator
Was scheduled for 1 to 5 came at 5:30 was here for 5 minutes
Victoria A,
S Pasadena, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1741728901168
A Bad Experience.
Cornel worked on the central air unit for 2 minutes. I am not confident that it was done thoroughly. He said that the electrical was fine & the pressure could not be measured due to the cold weather. Whatever that means. I hope my central air works this summer. I will say some prayers.
John Spadafore,
Glendale Hts, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741396364958
Sears
Not good would not turn on the dishwasher to check for the noise it is making so my noise was not fix and would not take my check I am very disappointed
Stacey M,
Valrico, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741396079563
No Show
The technician never came. He was expected at 2:18 and then that time changed to about 3:14. Scheduled service was not performed.
Calvin M,
Tampa, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740869934939
Lies
Nobody was at home and the technician said that he serviced the items he was supposed to fix.
Michael N,
Grafton, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740611401473
Great service
Great service, on time, very knowledgeable, took time to answer my questions, and explained everything he was doing. How can I get him to be my technician every time??
Mary H,
Lancaster, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740610404568
Sears Traumatizing Home Service
NO service for three weeks to repair my Range. I took off from 6 days from my job without payment for the scheduled appointments and no technician came to perform the service. This is traumatizing for me as a Master Protection Agreement client for the past 30 years with Sears. I can't use my range to prepare meals for my family, I have to purchase food from restaurants for 3 daily meals. I have made over 30 calls during the 3 weeks and spoke with various Sear's customers service agents out of the United States and they could not get the service needed with the Repair department in the US because NO direct connections, only emails. Sear's has violated my Master Protection Agreement, NO SERVICE FOR 6 SCHEDULED APPOINTMENTS. I need help this situation got me sick.
Cherry J,
Bethesda, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740528652668
Technician was horrible
As a customer will refuse to pay as your technician was terrible and lazy.
Lydia A,
Forest Hills, NYCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740182531891
Maintenance check
John is professional, experienced & friendly. He notifeid me of approximate time of arrival & when on his way.
Judith C,
Prescott Vly, AZCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1739658742642