Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.9K
Average Rating
4.9/5
HOME SERVICES- KITCHEN SINK, DISHWASHER REFRIGERATOR
EXCELLENT SERVICE! QUITE KNOWLEDGEABLE KIND! PROFESSIONAL! JUST PERFECT! THANK YOU !
Nora H,
Clinton Twp, MIDryer repairs
I have lose screws in the back and front panel won't close
Alfred S,
Evans, CO3rd party service
The technician was fine, BUT I was told that it would be a Sears tech and that is not what happened. I am very disappointed with Sears for 3rd party service.
Stefanie H,
Reading, PAPreventative maintenance
I feel he did not do the best compared to others that have been here for my preventative maintenance I get ones a year with my contact. He didn't even check the back of the units. And said there was nothing wrong with dryer as it doesn't stay running if put on the sensor cycle. I've used the normal cycle most of the time. Said I should use the timed cycle.
Janet W,
Byhalia, MSRefrigerator Repair
The technician did a fine job making the necessary repairs. However there some aspects of this service that were disappointing. When the technician first came to our home to assess the problems (there were 2), he did not have the needed parts in his truck, so they had to be ordered. It took 2 weeks for the parts to arrive before a return visit was scheduled. Then the return visit was rescheduled for a week. So, it was well over a month before the refrigerator was fully repaired. During that time, the water fountain and ice making features could not be used because the water was shut off due to the need to replace a water value in the back of the refrigerator. So, the 3 stars reflects the duration of this service repair, not the performance of the technician.
Paula F,
Wayland, MATecnician and office
Donn't respect the agreed schedule they changed 3 time and he arrived too late
Leticia S,
Cudahy, CAGood service, the trouble is getting the appointment
I had to schedule the appointment four times. The AI Chat bot is a miserable interface. The live agent help line is stuck on a script; does not wait to hear the issue/issues; wants to continue their script; too busy trying to stay on script to hear what is being told. The service tech is awesome. Too bad the support is the opposite.
Traci S,
Mccall, IDRepair had poor communication
Bernardo was very professional when he came out to replace the parts needed on his first visit. Unfortunately he told me that there was another part needed & he would order it & come back to replace. That was a month ago, I did not hear back so I had to call & see what happened. I was told the contract was closed. I explained I was still waiting to finish the repair. Bernardo came out today & told me I would need a whole new door because the part needed was no longer available. I just wish I had been notified about this without waiting a month & had to reach out to see what was going on.
Kathy C,
Ojai, CAAir Conditioner Tune Up
Unit was running fine when technician arrived. After working on it for about 30 minutes, technician said everything was in working order. Within an hour, the unit shut off and has not run since (5 days withouts AC). Contacted technician and company and he was unable to come back due to transportation issues. Tried calling Sears and got it in a voice response loop and was unable to speak with anyone.
Gary K,
Indian Trail, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749935728668
EXPERIENCE WITH APPOINTMENT WITH SEARS 4MY HOME
Arrival times kept changing all day. What was scheduled for 8-12, kept changing every few minutes, until almost dinner hour! I had rescheduled in order to accomodate their original time frame(which was not even what I had requested when I placed the request in more than enough time(1 month previous)! Plus my husband felt the technician did not complete the full check up of the HVAC, as the tech said it was not necessary because everything registered perfect on his hand held machine outside where HVAC is located. He said he did not need to go up to attic to check rest , never checked if there was condensation forming, filters, etc. So I ended up cancelling my brand new contract with Sears, and figured it would be cheaper in the long run, to just call for service as each appliance would need in future, with other local family owned companies to help support local businesses. I would think twice before scheduling with the Sears company in the future.
DV,
Manalapan, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1747691940799