Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.9K
Average Rating
4.9/5
Refrig Yearly Maintenance = have Warranty
Mr. Andrew H. was polite and professional, would have appreciated, when pulling out Frig, I always clean wall, tile floor, etc. He vacuumed the coils in the back, however, last Tech did/ and let me do some more cleaning. I felt rushed with this appt. we always try to be 'ready' when Tech comes and also assist. Also give Treats for coming.
Nathan C,
Pensacola, FLWasher/ dryer
He was ok but very late in showing up without a call
John M,
Durham, NCDamaged Goods
Technician was timely and good but broke my Snatra mannequin. Can you make this ok?
Randy S,
Modesto, CAMaintenance on Maytag Washer/Dryer
I understand part of his job is to inform customers of upcoming changes in maintenance agreements and what may become available in the future, but it seemed Oscar was more interested in selling me a new maintenance agreement now, even though out agreement doesn't expire until November. Almost like there is a monetary incentive for repairmen to sell new maintenance agreements. Not sure that's what their job should be, and company management should let repairmen concentrate on needed repairs and not become salesmen too.
Thomas M,
Arlington Hts, ILOverpriced
The gentlemen arrive tried to charge a different price…….then asked for 800+ dollars for an ignition device/ labor for the oven. The oven was working and now its not…..The language was also a barrier and he was a bit aggressive did not like me questioning him…..
June M,
Oakland Gdns, NYDryer Repair
The repairman was scheduled between 12:00 and 4:00 but didn't arrive until 6:00. I was not notified that the individual was running late. While the repairman was working on the dryer, the individual inadvertently cracked the faceplate on the washing machine. The individual tried to obtain a replacement but informed me that the washer was old and parts were unavailable. The faceplate was not cracked prior to the service on the dryer. I was in the kitchen when I heard a loud noise but did not go to investigate. The repairman asked me to come back and when I did, he asked if the faceplate was cracked prior to his arrival to the appointment. It was not cracked prior to the work on the dryer. If I had broken the faceplate, I would have called Sears to come and replace it.
Tanya T,
Alexandria, VAOther Providers did more
I dont know if this is because Sears has changed the way they pay their staff and subcontractors but this is the first year we have had a maintenance visit and the technician did not clean the washer gasket or explain to us how to take care of it. He did the bare minimum. Not happy. Also the first technician never showed up on the originally scheduled day. Mohammed was a replacement after waiting all day and finally being told at 8 pm that no one was coming. Things are going downhill at Sears.
Sarah L,
San Ramon, CASears
this is not about Ronald W, but about Sears. Ronald W is a tectnician hired by Sears, he stated he was not certified to do our Freezers and refrigerator on the 28th of June, and then Sears sent him to do our annual inspections for the freezers and refrigerator on the 5th of July, so why did Sears send the same person out?
Mary H,
Allensville, KYInsurance!!!!
I called for service based on our insurance. However, I was told it's a collect call and we don't have any insurance. Was made to pay before the technician left. Can you please review the process? I believe we have insurance and we made this appointment based on that. Kindly ignore if am wrong.
Balaradhika P,
Fremont, CADid a great job!
Rafael did a wonderful job, was here on time and is very professional and knowledgeable regarding our washer and dryer.
Jose R,
Harlingen, TX