Maintain Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
9.5K
Average Rating
4.8/5
Washing maching maintenance service
Very kind, very courteous, answered all our questions, would recommend him to anyone that needs their washing machine or dryer serviced, we had the washing machine service today...
Nancy S,
Covina, CADany
Daniel was great! Very helpful and arrived promptly on schedule.
Theodore C,
Charlton, MAGood services
The technicians were very professional and friendly. Thank you for the good services.
Kim T,
Corona, CARudy
Rudy's early arrival was nice, turns out Rudy resides in the town just south of ours. Seemed to have acquired the knowledge necessary to service the dryer in a timely manner. He was also able to speak to me with regard to the plans available for regular maintenance on all of the other Kenmore devices that we had purchased while Sears was still selling appliances. And the potential for adding other equipment to the list of items to maintain such as Furnaces, HVAC units, and perhaps our newly installed whole house generator. A couple of items that were shown on the list of Sears/Kenmore products (dishwasher/cooktop) can perhaps be exchanged from the list so we can add the two furnaces and the two HVAC units? My bride is looking for an upgrade to the dishwasher anyway...
David B,
Saint John, INRepair service
Paul takes care of all our appliances. He is verypleasant and a good service tech.
Suzanne T,
Fort Collins, COMaintenance
Fast and easy , on time , respectful, gentlemen and happy to engaged with him
Claribell D,
Revere, MAService technician
Bowman is friendly, patient, helpful, explains well, empathic to me with issues beyond his control. Have been a Sears Home Services Protection Plan customer for many many years. It is beyond frustrating and ridiculous to have telephone contact with a virtual assistant. Questions CANNOT be answered. Information has been wrong…it has taken six long months to fix the issue, with need to reschedule and or make another appt, due to more problem solving, sending a water damaged part, having to reschedule as coordination of appt was in error with technician and Sears, not being told I could not be cooling my refrigerator with ice as it will give a wrong reading (even though I told the technician on a video appt, etc etc etc. It would be less expensive and time consuming to have bought a new refrigerator for what the monthly payment for the plan has been. Three different technicians came over the months; two out of three were great. Your customer service on the phone and online is HORRIBLE. As a benefit for being a Sears Home Service Protection Plan customer, why can't I talk to a real live person immediately, rather than a virtual assistant?????
Jean C,
Honolulu, HIAmazing service
Bruce was extremely knowledgeable and friendly. I highly recommend Sears Home Services.
Charles W,
Summit, NJWell pleased
Mujeeb was friendly, courteous and professional. I was pleased with the inspection he gave.
Leon B,
Washington, DCExcellent Service
Fardeen was timely, friendly, courteous and professional. I was well pleased with the inspection he provided.
Leon B,
Washington, DC